Account Manager in Melbourne

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Role Purpose

As an Account Manager – Large Business, you will be responsible for expanding and strengthening relationships within a defined portfolio of customers, with a focus on growing revenue and minimising churn. You will utilise your proven background in enterprise sales and account management to effectively position Superloop's SASE (SD-WAN and SSE), Internet, dark fibre, and international services to new customers. You will also be personally responsible for consistently achieving monthly and quarterly sales targets.

Key Responsibilities

• Develop strategic relationships with existing customers to maintain ongoing business and identify new business opportunities.
• Create detailed account plans that support long-term, value-driven relationships and help drive strategic opportunity creation.
• Engage regularly and strategically with key customer stakeholders.
• Effectively manage a sales pipeline to ensure consistent achievement of monthly and quarterly sales targets.
• Provide accurate reports on sales plans and opportunity forecasts.
• Manage multiple strategic initiatives simultaneously, engaging with internal and external stakeholders.
• Coordinate internal stakeholders to ensure customer operational and commercial outcomes are fulfilled through the utilisation of Superloop products and services.
• Support the Supervisor and team with additional duties as required.

Qualifications and Experience

• Minimum of 5-8 years' large business sales experience, with a focus on key account management.
• Experience operating within the high-value technology industry (information and communications technology).
• Experience selling SASE (SD-WAN, SSE) is highly desirable.
• Adept at understanding and selling business solutions, including connectivity and managed security services.
• Demonstrated experience managing multiple complex opportunities.
• Strong multi-level B2B selling skills with strong commercial acumen.
• Competent in presenting and negotiating value propositions with C-level and senior executives.
• Ability to build strong internal relationships and influence stakeholders across different functions and levels.
• Excellent organisational and time management skills, with the ability to meet tight deadlines under pressure.
• Ability to remain calm in difficult situations and think strategically to resolve problems.
• Superior written and verbal communication skills, with the ability to communicate effectively with people at a range of levels.
• Excellent negotiation skills.
• A collaborative attitude and a drive to win.
• Ability to self-motivate and work independently.

On Offer

• Free Home Broadband
• Free Mobile SIM plan
• Flexibility – 3 days/week in the office
• Lunch on Wednesdays, snacks, donuts and more!
• Diverse and inclusive culture
• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.