At a Glance
- Tasks: Welcome customers and manage service appointments in a busy automotive environment.
- Company: Leading car dealership known for exceptional customer service.
- Benefits: Full-time role with competitive pay and a supportive team atmosphere.
- Other info: Join a dynamic team with opportunities for growth in the automotive industry.
- Why this job: Be the face of the dealership and make every customer's experience memorable.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
A leading car dealership is seeking a Service Receptionist to join their team in Footscray. This is a full-time position that plays a crucial role in delivering exceptional customer service and maintaining the smooth operation of the automotive service department. As Service Receptionist, you will be the first point of contact for customers, setting the tone for their experience with the business. This role is essential to success, ensuring that every customer interaction is professional, efficient and welcoming.
What you’ll be doing:
- Greeting customers in a warm and professional manner upon arrival at the service department
- Answering and directing phone and email enquiries to appropriate staff members
- Scheduling service appointments and managing the appointment calendar
- Processing customer paperwork and documentation accurately and efficiently
- Explaining service options and quotations to customers in a clear and helpful manner
- Maintaining cleanliness and organisation of the reception area
- Managing customer follow-ups regarding their vehicles
- Providing information about vehicle maintenance and service options
What we’re looking for:
- Proven experience in a reception or customer service role, preferably within an automotive environment
- Excellent communication and interpersonal skills with a genuine passion for customer service
- Strong organisational abilities and attention to detail
- Proficiency in using computer systems and office software applications
- Ability to manage multiple tasks and prioritise effectively in a busy environment
- Professional telephone etiquette and ability to handle enquiries courteously
- Knowledge of automotive terminology and service processes is highly desirable
- A positive, friendly demeanour and team-oriented approach
- Reliability and punctuality
- Basic mathematical skills for handling transactions
Service Receptionist in Melbourne employer: Superior People Recruitment
Join a dynamic team where your expertise in commercial real estate will be valued and rewarded. With a focus on high-quality client relationships and a supportive, high-performance culture, you'll have the opportunity to thrive in a commission-based role that encourages professional growth and development. Located in a vibrant area, our company offers a unique blend of collaboration and independence, making it an ideal place for motivated individuals looking to make a significant impact in their careers.
Contact Details:
Superior People Recruitment Recruitment Team
