At a Glance
- Tasks: Provide top-notch customer service and support to our valued clients.
- Company: Join an award-winning leader in food service distribution.
- Benefits: Competitive pay, parental leave, employee discounts, and wellness perks.
- Other info: Long-term job security with genuine career progression opportunities.
- Why this job: Be part of a friendly team and grow your career in a stable industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Customer Service Representative - Full Time
Superior Food Services is an Award-winning market leader in Food Service distribution.
We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.
Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Brisbane branch based in Pinkenba.
About the role
Reporting directly to the Customer Service Team Leader, this full-time position requires you to have a proven background in customer service and sales administration.
You will be responsible for providing premium service levels to our valued customers
The role will require the following
- Accurate processing of inbound customer orders via phone, email, web, fax.
- Keying in customer orders - Data entry
- Creating and processing orders
- Build sustainable relationships with customer accounts through open and interactive communication.
- Conduct outbound Sales with new and existing customers and provide support to field sales team
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Advise customers of our diverse product range and price trends.
- General filing, data entry, faxing, and photocopying
- Ad-hoc administrative tasks as and when required
- All about you
- Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry.
- Customer orientation and ability to adapt/respond to different types of characters.
- Great attention to detail
- Excellent communication and interpersonal skills with great phone manners.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficient in using MS Office.
- What we can offer
- Competitive hourly rate
- 12 weeks of gender-neutral paid parental leave for primary carer
- A friendly, supportive team in a fast, growing national company
• Genuine career progression, grow your career with us!
- Long-term job security in a stable industry
- Generous employee discounts on Superior Food Services products
- Access to WHEREFIT discounts (health, fitness, and wellness perks)
- Employee Assistance Program (EAP)
- Free on-site parking
Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.
The successful candidate will be required to undertake a successful National Police Check.
We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace.
Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.
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Customer Service Representative in Brisbane employer: Superior Food Services
Global Meats Australia is an exceptional employer, offering a supportive and collaborative work environment for Meat Labourers. With competitive pay, comprehensive training, and generous employee discounts, we prioritise the well-being and growth of our team members. Located in a fast-paced industry, we provide opportunities for overtime and access to health and wellness perks, making it a rewarding place to build your career.
