Superhero is seeking a Customer Resolutions Specialist to manage customer complaints end-to-end, working with the Customer Operations and Compliance teams to meet regulatory obligations and translate trends into improvements.
Key duties include reviewing and resolving complaints, drafting IDR responses, and managing AFCA escalations, with a focus on accurate record-keeping and cross-team collaboration to drive outcomes.
FinTech Complaints & Compliance Specialist employer: Superhero
At Superhero, we pride ourselves on being an exceptional employer that champions innovation and growth in the financial services sector. Our collaborative work culture fosters creativity and empowers employees to take ownership of their projects, while our commitment to professional development ensures that you have ample opportunities to advance your career. Located in Australia, we offer a dynamic environment where your contributions directly impact the success of self-directed investors, making your work both meaningful and rewarding.
