At Super Retail Group, it is our purpose to inspire and equip everyone to live their passion every day. In this role you will lead the team behind the first impressions at Super Retail Group, creating exceptional experiences while driving service excellence and operational success.
About The Role
…You'll balance hands-on reception duties with leadership responsibilities, including:
- Lead & Inspire – Leading, coaching and developing the reception team
- Create Memorable First Impressions – Delivering exceptional customer and visitor experiences
- Keep the Office Running Smoothly – Managing reception operations, administration and communications
- Champion Safety & Compliance – Maintaining site security, visitor management and safety processes
- Drive Better Ways of Working – Leading continuous improvement and operational excellence
About You…
- Proven Leadership Experience – Experience leading or supervising a team
- Customer Service and Admin Expertise – A background in reception, customer service, retail, hospitality or administration
- Exceptional Communication Skills – Outstanding communication and stakeholder management skills
- Organisational Excellence – Strong organisational and multitasking abilities
- A Positive, Proactive Mindset – A customer-focused approach with a strong commitment to safety and continuous improvement
Our Culture of Inclusion:
Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
Join us and help shape a welcoming, professional and high-performing environment where people love to work.
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Reception Team Lead in Strathpine employer: Super Retail Group
Joining BCF Rockhampton as a Launch Store Manager offers you the chance to lead a passionate team in a vibrant new superstore environment. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside benefits like relocation support and flexible weekends, ensuring a work culture that values inclusion and high performance. This is not just a job; it's a chance to make a meaningful impact in the outdoor retail space while enjoying the camaraderie of fellow outdoor enthusiasts.
