Customer Service Officer in Sydney

Super Rehab is a wholly Australian owned company, run by allied health professionals, who value excellent service provision to clients in the community who are elderly and/or live with disabilities. Super Rehab was established in 2013 and has since grown to over 30 staff servicing the whole of the Sydney Metropolitan Area.

Qualifications & experience

• Experience in office administration and admin/scheduling in an allied health or human services environment.
• A knowledge of community-based aged care/NDIS services, including knowledge of health and medical conditions and the various allied health roles is desirable.
• Excellent communication and customer service skills i.e. demonstrates a patient phone manner, accurate written communication and has clear, kind verbal communication skills with clients and staff of all ages and backgrounds.
• Demonstrated computer literacy and ability to learn new information systems.
• An understanding of the logistics related to making appointments for clients at their homes and staff working remotely in a wide geographical area (Sydney Metropolitan Area).
• Demonstrated ability to prioritise and manage workload demands, meet deadlines and complete activities (including ability to work within scope of practice and seek assistance when required).
• Flexibility with a dynamic role which will adapt and increase in skill level with the growing business needs.
• Willingness to obtain an NDIS worker screening check or currently has same.
• Fully vaccinated including for COVID-19 and flu.

Tasks & responsibilities

Reporting to the Health Service Manager, the role of the Customer Service Officer (CSO) is to support Super Rehab clinicians in their administrative tasks. This includes processing referrals, liaising with clients and referring agents, making phone calls, following up communications with referring care managers and support coordinators and assisting in managing employee diaries.

The CSO has a key role in providing a warm and positive experience for our staff and clients, and in supporting our clinicians to provide the best, most efficient service possible. This role involves balancing the need for service efficiencies with excellent customer service and supporting our dedicated allied health staff.

This role can be either full time or four days per week, and will be located in our office at Homebush West, with occasional days at Petersham. Due to the nature of the work being coordinated closely with our on-site staff, it is not suited to WFH options.

We are a friendly team who are passionate about our work, strive for a high level of client satisfaction, and take pride in providing a high quality healthcare service. We are also social and enjoy regular get-togethers.

You will receive a full induction program, on-the-job training, support and mentoring by our CST, clinical staff and management, to grow your skills in allied health administration.