At a Glance
- Tasks: Handle customer inquiries, process orders, and provide exceptional support.
- Company: Join Supagas, a fast-growing leader in cylinder gases with a strong customer service focus.
- Benefits: Competitive salary, full-time hours, and an excellent employee reward program.
- Other info: Monday to Friday role with opportunities for career growth.
- Why this job: Be part of a dynamic team that values 'YES WE CAN' customer service.
- Qualifications: Experience in call centres and a friendly telephone manner are essential.
The predicted salary is between 45000 - 55000 $ per year.
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium.
We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
About the Role
We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Ingleburn office.
Duties & Responsibilities
- Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.
- Assist in converting incoming phone and email inquiries into Branch Sales.
- Exceed customer service expectations by providing exceptional support to operations.
- Address customer queries and manage accounts promptly and professionally.
- Offer customers accurate product, service, and procedural information.
- Ensure precise setup of new customer accounts.
- Process credit card payments as needed.
- Provide support to Operations and Sales teams.
- Engage in web chat support.
- Monday to Friday – 9am to 5pm – Working in Office
Skills & Experience
- Proven experience in an inbound call centre environment, managing high call volumes.
- Familiarity with Salesforce & Pronto software is highly advantageous.
- Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.
- Strong attention to detail.
- Why Work for Supagas
- Competitive Salary Package
- Monday to Friday – 9am to 5pm - Immediate start
- Excellent Employee Reward Program
- Full Time Opportunities
The successful candidate will undergo a pre-employment medical assessment.
Customer Service Officer employer: Supagas
Supagas is an exceptional employer, offering a permanent full-time role in a supportive team environment that prioritises safety and customer service. With ongoing professional development opportunities and a competitive remuneration package, employees can thrive in their careers while contributing to a leading national business in the gas industry. The Kwinana location provides a dynamic work setting with travel opportunities across Perth, enhancing both personal and professional growth.
