Medical Receptionist in Mildura

We are seeking a friendly and easy-going Medical Receptionist to join our team at Sunraysia Podiatry Services in Mildura, Victoria. This position offers flexibility between part-time and full-time hours depending on your availability and our operational needs. As the first point of contact for our patients, you will play a crucial role in ensuring a smooth, welcoming experience whilst managing the administrative operations of our practice.

Key Responsibilities

• Greeting and welcoming patients in a friendly, professional and courteous manner
• Managing appointment scheduling, confirming bookings and rescheduling where necessary
• Processing patient registrations and maintaining accurate, up-to-date patient records
• Handling patient inquiries via telephone, email and in person with professionalism and efficiency
• Processing payments, managing invoices and maintaining financial records in accordance with practice procedures
• Performing general administrative duties including filing, data entry and correspondence
• Ensuring compliance with patient confidentiality and privacy regulations
• Supporting clinical staff with administrative tasks to facilitate smooth operations
• Maintaining reception area cleanliness and organisation
• Managing appointment reminders and follow-up communications
• Basic instrument processing and sterilization duties

What we're looking for

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse patients and staff members
• Strong organisational and time management abilities to manage multiple tasks and priorities effectively
• Proficiency in using computer systems and practice management software; willingness to learn new systems
• Professional telephone etiquette and a friendly, patient-centred approach
• Attention to detail and accuracy in record-keeping and data entry
• Understanding of patient confidentiality, privacy legislation and medical administration protocols
• Ability to work independently and as part of a collaborative team
• Reliability, punctuality and a positive, professional attitude
• Proven experience working as a medical receptionist, receptionist or in a similar administrative healthcare role is desirable but not essential
• Desirable: Experience in a podiatry or allied health practice
• Desirable: Completion of a reception or medical administration qualification or relevant training

What we offer

At Sunraysia Podiatry Services, we are committed to supporting our employees and creating a positive workplace culture. We offer a competitive remuneration package and flexibility to accommodate part-time or full-time arrangements based on your preferences and circumstances. We provide ongoing professional development opportunities to enhance your skills and career progression within the healthcare sector. Our team works in a supportive environment where your contributions are valued and recognised. We encourage a healthy work-life balance and provide a respectful workplace with opportunities for growth and development.