Claims Advisor in Sydney

Take your legal or personal injury experience in a different direction! Are you a lawyer or legal professional looking to move beyond traditional legal practice? Join Suncorp's NSW CTP Claims team as a Common Law Claims Advisor in Sydney, and use your legal, negotiation and analytical skills to manage complex personal injury claims and deliver fair outcomes for customers.

What makes this role different? Common Law claims require more than following a process. You'll assess complex information, develop claim strategies, negotiate confidently and make sound decisions while working with customers, solicitors, medical professionals and internal specialists. If you've tried traditional legal practice and are looking for a different career path, this is an opportunity to put your legal skills to work in a new way.

What you'll do:

• Manage a portfolio of complex Common Law personal injury claims from lodgement through to resolution
• Develop and execute effective claims strategies to achieve timely and sustainable outcomes
• Review and interpret medical, financial, rehabilitation and investigative evidence
• Negotiate with claimants, solicitors and other stakeholders across pre-proceedings and litigated claims
• Attend settlement conferences and hearings as required
• Build strong relationships with customers and their legal representatives
• Make fair, informed decisions using your judgement and analysis
• Work closely with Technical Advisors, Injury Management Advisors and Legal teams
• Ensure claims are managed in line with legislation, regulatory requirements and internal procedures

What you'll bring:

• A lawyer or legal professional who has worked in a law firm and is looking to take your career in a different direction
• Someone with personal injury experience looking to broaden your career
• An insurance or claims professional with strong negotiation, analytical and stakeholder skills
• Someone with experience in a personal injury environment, including areas such as plaintiff law, medical negligence or other forms of personal injury

You’ll also bring:

• Strong written and verbal communication skills
• The confidence to engage with customers, solicitors and a range of stakeholders
• Strong negotiation, conflict resolution and decision-making skills
• The ability to analyse complex information and exercise sound judgement
• A strategic and solutions-focused approach to claims management
• The ability to manage competing priorities and work independently
• CTP experience is not essential. We’re more interested in your transferable skills, experience and genuine interest in building a career in Common Law.

What You’ll Enjoy:

• Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***********@suncorp.com.au for a confidential conversation.