At a Glance
- Tasks: Help customers navigate their insurance needs and provide exceptional service.
- Company: Join Suncorp, a leading insurance brand with a supportive team culture.
- Benefits: Enjoy flexible hours, competitive pay, and access to exclusive perks.
- Other info: Comprehensive training provided; no prior insurance experience required.
- Why this job: Make a real impact by helping people protect what matters most.
- Qualifications: Customer service experience and strong communication skills are a plus.
Help customers protect what matters most. At Suncorp, we're building futures and protecting what matters. As part of our SUN & GIO team, we're looking for customer-focused individuals to join us as Customer Service Specialists in our Toowoomba team. If you're passionate about delivering outstanding customer experiences and enjoy helping people find the right solutions, this is an opportunity to build a rewarding career with one of Australia's leading insurance brands.
You'll help customers navigate their insurance needs, provide exceptional service, and make a meaningful difference through every interaction. Based in our Toowoomba office, you'll join a supportive team culture that values development, collaboration, and delivering great customer outcomes.
What you'll be doing
- Assist new and existing SUN & GIO customers with insurance enquiries, policy updates, renewals, and product information.
- Build rapport and uncover customer needs through meaningful conversations.
- Achieve service & sales targets while putting the customer first.
- Educate customers on insurance products and services and help them choose solutions that suit their circumstances.
- Deliver exceptional customer experiences while achieving performance outcomes.
- Confidently navigate multiple systems and tools while managing customer enquiries.
- Make complex information simple and easy for customers to understand.
- Contribute to a positive, high-performing team environment.
What you'll bring
- Experience in a customer-facing environment such as customer service, retail, hospitality, contact centre or sales.
- Strong communication and relationship-building skills.
- The ability to ask great questions and understand customer needs.
- Confidence using technology and navigating multiple computer systems.
- Strong problem-solving skills and attention to detail.
- Resilience and adaptability in a fast-paced environment.
- A growth mindset and willingness to learn.
Previous insurance experience is not required. We'll provide the training and support you need to succeed. We're looking for people with the right attitude, strong customer focus, and eagerness to learn.
Part-time Shift Option
- Option 1: 30 hours per week. Monday, Wednesday, Thursday, Friday. With a start window of 8:00am to 10:00am.
- Option 2: 30 hours per week Monday to Thursday, with a start window of 9:00am to 11:00am.
- Option 3: 30 hours per week. Wednesday to Saturday, with a start window of 8:00am to 10:00am.
- Option 4: 22.5 hours per week. Monday, Tuesday & Saturday. With a start window of 9:00am to 11:00am.
Training & Working Arrangements
Your success starts with investing in your development. Successful candidates will commence a comprehensive paid training program beginning 4th November 2026. Training will run for 7 weeks in total from Monday - Friday 8:30-4:30pm. During this period, you'll be based full-time in our Toowoomba office, allowing you to build capability, confidence, and connections within the team. Once training is complete, you'll transition to your rostered hours and work with your leader around moving to our hybrid working arrangements.
What You’ll Enjoy
- Access our award-winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition.
- Opportunity to receive performance-based incentives and Suncorp shares for eligible employees.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid lifestyle leave annually.
- Paid study support, career breaks, on-the-job learning opportunities, and a $1,000 referral bonus for eligible employees.
- Free wellbeing coaching, a dedicated Employee Council, and confidential Employee Assistance Program (EAP) support.
- Discounts at more than 900 retailers, Fitness Passport access, and reduced superannuation fees.
- Paid volunteer leave, donation matching, and unlimited emergency response leave.
- Ongoing career development opportunities across one of Australasia's leading financial services groups.
Why Suncorp?
At Suncorp, we believe we're at our best when our workforce reflects the diverse communities in which we live and operate. We are passionate about creating an inclusive workplace where our people feel valued, respected, and connected. We foster flexible ways of working, meaningful career development opportunities, and strong connections between our people, customers, and communities. Whatever your background, you'll be supported to grow your career and make a real impact.
If you're looking for a role where you can build meaningful customer relationships, develop new skills, and be part of a team that genuinely cares, we'd love to hear from you.
If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact ***************@suncorp.com.au for a confidential conversation.
Insurance Specialist employer: Suncorp
Suncorp is an exceptional employer, offering a dynamic work environment in Brisbane, Sydney, or Melbourne where you can make a real impact in the fight against financial crime. With access to the award-winning Shine platform, employees benefit from flexible working arrangements, generous parental leave, and extensive career development opportunities, all while being part of a diverse and inclusive culture that values every individual. Join us to not only protect our customers but also to grow your career in a supportive and innovative team.
