At a Glance
- Tasks: Deliver exceptional customer experiences and support for CTP insurance.
- Company: Join Suncorp, a diverse and inclusive company that values your contributions.
- Benefits: Flexible work-from-home options and competitive pay.
- Other info: Permanent full-time or part-time roles available with great career growth.
- Why this job: Make a real impact by helping customers navigate their insurance needs.
- Qualifications: Customer service or sales experience with strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
Join our CTP team as a CTP Specialist and help deliver exceptional sales and service customer experiences. You'll build strong customer relationships, understand their needs and provide clear, relevant support to help them make confident decisions about their CTP insurance.
These roles are scheduled to commence on Wednesday 4th November, 2026. We have two opportunities available:
- Full-time: Permanent, Monday to Friday
- Part-time: Permanent, 30 hours per week, Monday to Thursday
What you'll do
- Deliver exceptional customer experiences across CTP products and services
- Understand customer needs and provide clear, relevant advice and support
- Achieve customer sales, service and retention targets
- Build strong customer relationships and champion the Voice of the Customer
- Make complex information simple and help customers navigate digital experiences
- Follow compliant sales and service processes and ensure fair customer outcomes
- Work collaboratively while taking ownership of your results and development
What you'll bring
- Customer service or sales experience, ideally in a contact centre or similar environment
- Strong communication and interpersonal skills, with a genuine passion for helping customers
- Strong problem-solving and negotiation skills
- Confidence working towards targets and taking ownership of outcomes
- The ability to learn quickly, take on feedback and adapt to change
- Good computer literacy and confidence navigating digital systems
- Resilience, a sense of urgency and a commitment to delivering quality outcomes
Enjoy the flexibility of working from home, with just one day a month in the Gisborne office, with flexibility for additional days when required. Permanent full-time or part-time opportunities are available, Monday to Friday for full-time; Monday to Thursday for part-time. Additional office attendance during training and onboarding.
At Suncorp, we believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We're committed to creating an inclusive culture where our people feel valued, supported and connected. If you require any support or adjustments to participate equitably in our recruitment process or workplace, please contact ***************@suncorp.com.au for a confidential conversation.
CTP Specialist in Gisborne employer: Suncorp
Suncorp is an exceptional employer, offering a dynamic work environment in Brisbane, Sydney, or Melbourne where you can make a real impact in the fight against financial crime. With access to the award-winning Shine platform, employees benefit from flexible working arrangements, generous parental leave, and extensive career development opportunities, all while being part of a diverse and inclusive culture that values every individual. Join us to not only protect our customers but also to grow your career in a supportive and innovative team.
