At a Glance
- Tasks: Assess psychological injury claims and support injured workers with empathy.
- Company: Join Suncorp, a trusted and inclusive employer.
- Benefits: Enjoy hybrid working, work-life balance, and recognition programs.
- Other info: Diverse and supportive culture with great career development opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in Workers Compensation or customer-focused roles is essential.
The predicted salary is between 62100 - 75900 $ per year.
Job Description
What You’ll Do
- Assess psychological injury claims in line with NSW Workers Compensation legislation and scheme requirements.
- Make timely, fair, and evidence-based eligibility and entitlement decisions.
- Support injured workers with empathy and professionalism through respectful, trauma-informed communication.
- Gather and review medical, employment, and factual information to support sound decision-making.
- Work closely with employers, insurers, treating practitioners, legal representatives, and icare stakeholders.
- Explain complex legislative decisions clearly and confidently to customers and stakeholders.
- Apply new and evolving psychological injury legislation in day-to-day claims management.
- Escalate complex or sensitive matters appropriately while maintaining strong file quality and documentation standards.
What You’ll Bring
- Have experience in Workers Compensation, personal injury claims, or a related customer-focused environment.
- Can communicate clearly, confidently, and empathetically with a wide range of stakeholders.
- Bring strong analytical skills, attention to detail, and sound judgement.
- Are adaptable, resilient, and comfortable working in a changing environment.
- Enjoy working collaboratively while managing your own priorities independently.
- Why You’ll Love Working at Suncorp
When You Join Suncorp, You’re Not Just Starting a Job, You’re Building a Career With a Company That Values Your Growth, Well-being, And Success. Here’s What We Offer
- Hybrid working: Flexible mix of office and home.
- Work-life balance: Support to thrive personally and professionally.
- Reward & recognition programs: Celebrating your achievements.
- Reputable employer: A trusted, inclusive, and diverse organisation.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact anais. diaz-vazmas@suncorp. con. au for a confidential conversation.
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Eligibility Officer in Newcastle employer: Suncorp Group
Suncorp Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly within the Workers Compensation Portfolio. Employees benefit from comprehensive professional development opportunities, a supportive environment that values diverse perspectives, and the chance to make a meaningful impact on customer outcomes in a dynamic industry. Located in Australia, Suncorp offers a unique blend of stability and growth, making it an ideal place for those seeking rewarding employment.
