Customer Care & E-commerce Assistant - Part-time
You support the customer journey from email to order. You run the inbox, text-line and assist the handling and processing of orders. You have your eyes across customer care and orders. Start as part-time with huge growth potential!
About us
At Studio Minc we dress girls and women for the biggest nights of their lives! We're a premium formal, bridal, and party wear brand with a global audience — three Australia showrooms, and an online store shipping globally!
Key responsibilities
- Run the customer email and SMS text-line each morning — you'll be assisted with AI trained technology to draft replies; you'll check them, fix them and send them
- Reply to the text-line
- Assist processing online orders and showroom orders
- Book in International and Domestic orders
- Process refunds
- Assist with basic admin tasks
About you
- Meticulous — you notice the little things like a wrong postcode, a missing size, a typo in a customer's name
- Clear and concise communicator
- Level headed
- Organised
- Very computer and technology savvy
- Shopify experience (basic) — understand the dashboard, orders, apps
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