At a Glance
- Tasks: Support customers on their holiday journey and ensure a seamless travel experience.
- Company: Ignite Travel Group, passionate about unforgettable holiday experiences.
- Benefits: Comprehensive training, discounts on travel, and health programs.
- Other info: Enjoy a beachfront office and opportunities for career growth.
- Why this job: Join a collaborative team and make a real difference in customer service.
- Qualifications: 2 years of customer service experience and strong communication skills.
At Ignite Travel Group, we're passionate about creating unforgettable holiday experiences through carefully curated travel packages that deliver exceptional value to our customers. As an After Sales Consultant within our Customer Service Team, you will play a vital role in supporting customers throughout their holiday journey. This is an exciting opportunity for travel enthusiasts seeking to move away from sales and focus on delivering outstanding customer service, problem-solving, and travel support. You'll join a collaborative team environment where your expertise, attention to detail, and customer-first mindset will make a real difference.
What We Offer
- Comprehensive Training: We'll equip you with the tools and knowledge you need to succeed in the travel industry.
- Supportive Team Environment: Join a collaborative, friendly team that celebrates success and encourages growth.
- Career Development Opportunities: Grow your career with ongoing training and clear pathways for advancement.
What you'll be doing
- Manage the aftersales journey for customers, ensuring a seamless and enjoyable travel experience.
- Finalise and process customer payments accurately and efficiently.
- Maintain professional, accurate, and detailed customer records.
- Respond to customer enquiries and provide timely solutions to travel-related queries.
- Deliver exceptional customer service while achieving team targets and KPIs.
- Identify customer needs and provide appropriate solutions and support.
- Collaborate with team members to ensure consistent service standards and customer satisfaction.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Who You Are
- Previous minimum 2 years' customer service experience.
- Strong communication and interpersonal skills.
- Demonstrated customer-first approach with a passion for service excellence.
- High attention to detail and accuracy in administration and payment processing.
- Ability to interpret customer needs and provide effective solutions.
- Strong problem-solving skills and a solutions-focused mindset.
- Experience working in a fast-paced and dynamic environment.
- Proficiency using Microsoft Excel and PowerPoint.
Your awesome extras
- Ongoing skills development.
- Catapult your career across a network of brands and businesses in an evolving industry.
- Nab discounts on travel and more thanks to our sweet rewards program.
- Access to industry leading health and well-being programs and financial advisors.
- Set up shop in a swanky beachfront office in Broadbeach.
- Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
- Take volunteer leave as part of giving back to the local community.
Explore the world and make a difference—one customer at a time!
My Holidays After Sales Consultant - Broadbeach, QLD employer: StudentUniverse
Flight Centre is an exceptional employer that offers a vibrant work culture in Western Australia, where travel enthusiasts thrive. With uncapped incentive payments and a focus on employee growth, you’ll have the opportunity to develop your skills while exploring global adventures. Join a team that values passion for travel and provides meaningful rewards for your hard work.
