At a Glance
- Tasks: Help businesses thrive on Stripe by providing tailored professional services and support.
- Company: Join Stripe, a leading financial infrastructure platform transforming the global economy.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and user success.
- Why this job: Make a real impact by helping startups and SMBs succeed with innovative payment solutions.
- Qualifications: 2+ years in customer-facing roles, strong communication, and sales skills.
The predicted salary is between 82800 - 101200 $ per year.
Who we are
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments, helping customers accelerate their growth and adoption on our platform.
What you'll do
- Ensure customers in the SMB and Commercial segments are equipped with the right Professional Services to thrive on Stripe.
- Engage with users to understand their needs, and scope appropriate services.
- Collaborate with Account Executives to ensure smooth transitions and align implementation offerings with user goals.
- Drive Professional Services attach for SMB and Commercial users, ensuring they receive appropriate implementation and integration support.
- Scope projects accurately to ensure alignment between customer needs and our delivery capabilities.
- Build and maintain strong relationships with the Sales team for effective service alignment.
- Support user success by focusing on increasing Stripe product activations.
- Generate Professional Services revenue through selling packaged offerings.
- Negotiate service contracts and statements of work for paid engagements.
- Monitor customer success metrics across all segments to demonstrate ROI.
- Help shape the evolution of our service offerings based on market needs and feedback.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2+ years of customer facing experience at a leading technology or payments company and a track record of top performance.
- Experience in pre-sales and sales, as well as in contract and Statement of Work (SOW) development.
- Ability to understand technical requirements and match them to appropriate service offerings.
- Strong judgment in determining which service offering best suits different user segments.
- Experience qualifying opportunities and identifying upsell potential.
- Strong communication skills with the ability to translate technical concepts for business audiences.
- Experience working cross-functionally with sales, product, and delivery teams.
- Ability to build strong relationships across different customer segments.
Preferred qualifications
- Experience selling technical implementation services in the payments or fintech industry.
- Knowledge of Stripe's product suite and implementation requirements.
- Background in solution selling with a focus on customer outcomes.
- Understanding of API-based integrations and technical implementation challenges.
- Experience in a high-growth technology company.
- Familiarity with common e-commerce platforms and payment systems.
- Track record of balancing free service attachment goals with revenue generation targets.
Services Consultant in Sydney employer: Stripe
Stripe is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As a Sales Manager in the vibrant tech hub of Australia, you will have access to unparalleled growth opportunities, competitive compensation, and comprehensive benefits, including equity and wellness stipends. Join a team that values your contributions and empowers you to make a significant impact on the global economy while developing your career in a supportive environment.
