At a Glance
- Tasks: Support IT systems, troubleshoot issues, and set up new users in a dynamic environment.
- Company: Join Strikeforce, a leading marketing services agency with a vibrant culture.
- Benefits: Enjoy hybrid work, extra annual leave, ongoing training, and discounted health insurance.
- Other info: Great social events and opportunities for career progression in a supportive environment.
- Why this job: Be part of an innovative team and grow your tech skills while making a real impact.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 62100 - 75900 $ per year.
Strikeforce is a leading dynamic and innovative marketing services agency offering our clients effective customer contact through a diverse range of channels including field sales, product demonstration, retail digital marketing, and assisted selling.
About the role
We have a fantastic opportunity for an enthusiastic and hands on
IT Support Specialist to join our dynamic team in our Mount Waverley Office.
Reporting to the CIO, you will be responsible for the day to day support of all IT systems within the company, which will include but are not limited to:
- Installing and configuring computer hardware, operating systems and applications Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Testing and evaluating new technology as well as supporting the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Managing multiple open support incidents and liaising with stakeholders to resolve issues
- Rapidly establishing a good working relationship with users and professionals, e. g., software developers
- Conducting electrical safety checks on computer equipment
About you
- A thorough knowledge of operating systems, networking, hardware and software
- Excellent problem solving skills and the ability to explain solutions to non-technical users
- A demonstrated independent and passionate interest in all things technology
- A detail-oriented working style and the ability to prioritise, work under pressure and meet deadlines
- Certificate, Diploma, Degree or equivalent in IT or Computer Sciences is essential
- 3+ years IT experience in similar roles
What's on offer
- Hybrid work environment - 3 Days in the office
- A great work culture with lots of great social events
- 5th week of Annual Leave (conditions apply)
- Opportunity to progress into System/Cloud Admin roles
• Ongoing training and development - Good career progression!
- Discounted Private Health Insurance
- 24/7 access to Employee Assistance Program
- An opportunity to grow with a leading global organisation
- No city commute, our office is based in Mount Waverley, Victoria
Please note only shortlisted candidates will be contacted.
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IT Support Specialist in Melbourne employer: Strikeforce AMC
Retail Safari, part of Strikeforce, is an exceptional employer that values autonomy and personal growth, making it a fantastic place for B2B Field Sales Representatives. With a competitive salary, flexible working hours, and a supportive team culture, employees are empowered to thrive in their roles while enjoying the freedom of a field-based position. The company also prioritises ongoing training and development, ensuring that every team member has the opportunity to enhance their skills and advance their career in a dynamic environment.
