Job Description
Phoenix Express Logistics is seeking an experienced and driven Warehouse Team Leader to lead daily warehouse operations, manage a growing team, and support the continued expansion of our warehousing services. This role is ideal for a hands‑on leader with strong operational knowledge, customer management experience, and a proven ability to develop efficient warehouse processes and layouts. You will play a key role in overseeing multiple customer accounts, managing inventory flows, and ensuring operational excellence across all warehouse functions.
Support the Team. Back the Manager. Drive the Growth
Key Responsibilities
- Supervise and lead warehouse staff, ensuring productivity, safety, and performance standards are achieved.
- Manage the daily warehouse operations of inbound receiving, storage, inventory control, and dispatch activities.
- Maintain and improve warehouse processes, procedures, and operational efficiencies.
- Optimise warehouse client stock layouts and efficiencies to support growth and maximise space utilisation.
- Manage multiple customer accounts with varying product ranges, specifications, and pricing structures.
- Maintain accurate inventory records and ensure stock integrity.
- Work closely with customers to understand product requirements and service expectations.
- Prepare customer proposals and support the onboarding of new warehouse accounts.
- Monitor KPIs and identify opportunities for continuous improvement.
- Ensure compliance with workplace health and safety requirements.
Requirements
- Previous experience in a Warehouse Supervisor, Team Leader, or Management role.
- Proven staff management and leadership experience.
- Strong understanding of:
- Warehousing operations
- Inbound receiving processes
- Inventory management
- Product specifications and handling requirements
- Warehouse process development and implementation
- Experience managing warehouse growth and facility layout planning.
- Ability to manage multiple customers with varied product lines and pricing structures.
- Previous experience preparing customer proposals and commercial solutions.
- Strong communication and customer relationship management skills.
- Experience using CartonCloud WMS is essential or highly desirable.
- Forklift licence required.
Benefits
Join a growing logistics business where you'll lead and support warehouse teams, work alongside senior management as the 2IC, drive operational improvements, influence warehouse growth, and build a long-term leadership career with real impact.
- Opportunity to join a growing logistics business.
- Collaborative and supportive team environment.
- Career growth and development opportunities.
- Competitive salary package based on experience.
- A leadership role with significant impact on business growth and customer success.
Salary negotiated on experience
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