Medical Receptionist – Ophthalmic Clinic
Medical Receptionist – Ophthalmic Clinic
Job Type: Part-Time / Casual (Possibility of more permanent days)
Operating hours: Monday - Friday 8:30 am - 5:00 pm (Flexible hours to start)
About Us
We are a new ophthalmology (eye surgery) clinic in Strathfield providing medical care to a culturally diverse patient base. We are conveniently located across the road from Strathfield station.
About the Role
As our Medical Receptionist, you are the first point of contact and play a key role in shaping the patient’s journey. You will build lasting relationships with our patients and referring practitioners (GPs and Optometrists) while ensuring daily clinic operations run smoothly.
A second language is preferred as we are a multilingual practice serving a diverse community.
Key Responsibilities
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Patient Care & Front Desk: Welcome patients with a warm and caring approach, answer phone calls, manage email correspondence, and maintain a tidy, professional front desk environment.
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Triage & Appointments: Triage appointment inquiries, manage patient recall systems, and coordinate bookings for both clinic consultations and surgical procedures.
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Referral & Surgical Administration: Process incoming referrals from GPs and Optometrists, prepare surgical paperwork, and dispatch daily medical correspondence to specialists and hospitals.
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Billing & Claims: Handle patient billings, health fund claims, and Medicare processing via our cloud-based system (Xestro).
Skills & Qualifications
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Experience: Prior experience as a Medical Receptionist in an Ophthalmic or Optometry setting is highly preferred (general medical administrative experience will also be considered).
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Software: Experience with Xestro or cloud-based medical software is preferred; however, full training will be provided for the right candidate.
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Languages: Multilingual preferred is preferred, but not essential
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Communication: Excellent phone manner and interpersonal skills, with the ability to communicate politely and professionally with patients and healthcare providers.
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Detail-Oriented & Tech-Savvy: Strong computer literacy, high attention to detail, and the ability to prioritize tasks independently in a fast-paced environment.
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Medical Receptionist – Ophthalmic Clinic in Strathfield employer: Strathfield Eye Clinic
Strathfield Eye Clinic is an exceptional employer that values its staff by fostering a supportive and inclusive work culture. With a focus on employee growth, we offer training opportunities and encourage multilingual skills to better serve our diverse community. Located in a vibrant area, our clinic provides a rewarding environment where you can make a meaningful impact on patients' lives while enjoying the benefits of part-time flexibility.
