Customer Service Officer / Sales in Lismore

Matrix Steel is a dynamic, national leader in the manufacture and installation of building and home improvement materials. Matrix Steel has seven sites across QLD and NSW, with great opportunities for career growth in a fast-paced and supportive workplace.

We are looking for an enthusiastic, motivated, outgoing person to join our Lismore team as a Customer Service Officer. This role has a focus on providing excellent service to account and retail customers, and undertaking sales activities.

This is a fantastic opportunity for a motivated individual to become an integral part of our growing team! For the right candidate, this role offers the opportunity for growth within the business.

Key Responsibilities:

• Create exceptional customer experiences that drive repeat business and referrals. Prepare accurate quotes and tailored solutions for sheds, patios and roofing projects.
• Follow up leads and quotations to maximise sales opportunities.
• Develop and maintain strong relationships with builders, trades, homeowners and account customers.
• Identify opportunities to grow sales through cross-selling and solution-based recommendations.
• Collaborate with internal teams to ensure projects are delivered smoothly and efficiently.
• Contribute to branch success by achieving service and sales objectives.
• Support a safe, collaborative and high-performing team environment.

Skills & Attributes:

• Experience in customer service, sales or account management, ideally within the building, construction or manufacturing industry.
• Passion for delivering exceptional customer experiences and finding the right solution for every customer.
• Strong relationship-building skills with the ability to connect with customers, suppliers and colleagues.
• Confident communicator with excellent verbal and written communication skills.
• Highly organised, proactive and able to take ownership of tasks and customer enquiries.
• Ability to manage multiple priorities while maintaining attention to detail.
• Positive, resilient and motivated approach with a willingness to learn and grow.
• A collaborative team player who contributes to a supportive and high-performing workplace culture.

We are passionately local and experts at what we do. If it's a Matrix Steel product, it will stand the test of time.

Please note, as part of our standard recruitment process, candidates are required to undergo a pre-employment medical and drug and alcohol screening, as well as obtain a National Police Clearance.