Scheduling Co‐ordinator / Claims Assistant
We're looking for a positive, organised Scheduling Co‐ordinator / Claims Assistant to help keep our restoration projects running smoothly. You'll be the key link between our technicians, clients, and insurers — making sure jobs are booked, claims progress on time, and communication stays clear.
The Scheduling Co‐ordinator / Claims Assistant is a key player within our operations team, supporting both our main Scheduler and our Claims Assistant to ensure workflow runs smoothly across all restoration projects. This role sits at the centre of our daily operations — coordinating job allocations, maintaining clear communication, and helping keep technicians, clients, and insurers aligned. You'll provide essential administrative and scheduling support that enables the team to deliver high‐quality service, uphold strong customer relationships, and maintain the reputation we fiercely protect. If you thrive in a fast‐paced environment and enjoy being the person who keeps everything moving seamlessly, this role is an integral part of our success.
Your Day‐to‐Day
- Booking and managing technician schedules
- Updating clients and insurers on job progress
- Assisting with claims paperwork, reports, and documentation
- Coordinating trades and suppliers
- Supporting the team with general admin and workflow management
- Coordinating, scheduling, and allocating jobs to field technicians
- Ensuring technicians are organised, prepared, and delivering high‐quality service
- Overseeing daily job completion and managing follow‐up tasks
- Forecasting workload 2–3 days ahead to maintain smooth workflow
- Responding to issues that arise during service delivery
- Communicating with customers confidently, kindly, and conscientiously — customer service is a top priority
- Maintaining excellent record‐keeping, notes, and booking accuracy
- Completing adhoc tasks that support clients, technicians, and managers
You'll Succeed If You
- Love organising and keeping things moving
- Communicate confidently and professionally
- Enjoy helping customers during stressful situations
- Have strong attention to detail
- Can juggle multiple tasks without losing accuracy
- Have experience in scheduling, insurance, or restoration (bonus)
Why Join Us?
- Supportive team that values collaboration
- Training provided — we'll teach you the industry
- Growth opportunities as our company expands
- A role where your organisation skills truly make a difference
Scheduling coordinator in Canberra employer: Storm Restoration Services Pty Ltd
At Storm Restoration Services Pty Ltd, we pride ourselves on fostering a supportive and collaborative work environment in Brisbane, where every team member is valued. Our commitment to employee growth is evident through hands-on training and opportunities to develop skills in restoration techniques, ensuring you can make a meaningful impact while working on diverse projects. Join us for a rewarding career that prioritises safety, clear communication, and a practical approach to helping our community recover from damage.
Contact Details:
Storm Restoration Services Pty Ltd Recruitment Team
