We're looking for one person to own the physical side of the business: the warehouse, order fulfilment, and the shop floor. You keep orders, stock, and the in-store experience running cleanly, day to day.
Key responsibilities
- Pick, pack, and dispatch all online orders
- Receive and manage incoming deliveries
- Prepare, pack, and coordinate influencer gifting orders, pick-ups, and collections, timed with the marketing team
- Implement packing changes for promotions (inserts, seasonal swaps)
- Prepare the warehouse and shop ahead of sale periods
- Keep the warehouse organised, clean, and running to a clear system
- Manage physical inventory and stock accuracy, working closely with the digital / e-commerce team
- Restock tubs and shelves; maintain the stock organisation systems
- Monitor and reorder consumables (tape, packaging, supplies) so materials never run short
- Open, close, and run the shop on shift
- Hold the in-store experience to a consistent standard: presentation, cleanliness, lighting, incense, music
- Support in-store customers
- Manage and respond to Google reviews; flag poor reviews or escalations to the team
- Support and liaise with the Customer Service Manager where needed
- Respond to customer service emails
- Run a clean handover between working days so the operation never loses its place
About you
- Experience across warehouse, fulfilment, or retail operations
- Genuinely organised: a system for everything, and the discipline to keep it
- Hands-on and comfortable on your feet through the day
- Confident with inventory and customer-service tools (Gorgias or similar), or quick to pick them up
- Warm and steady with customers, in person and over email
- Able to work independently and own the day end to end
About us
stonekin is a Byron Bay underwear brand: GOTS-certified organic cotton, seamless, cut to sit like a second skin. Small team, growing quickly, with a warehouse and a concept store to match.
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