At a Glance
- Tasks: Coordinate service bookings and support technicians to ensure smooth operations.
- Company: Established national business dedicated to community support.
- Benefits: Permanent, full-time role with progression opportunities.
- Other info: Dynamic role with varied responsibilities and a supportive team environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in service administration or customer service is a plus.
The predicted salary is between 56700 - 69300 $ per year.
Help support those in need in your community.
Permanent, full-time role with progression opportunities.
This is a busy, varied role supporting a team of Service Technicians across Sydney, ensuring service requests are handled efficiently, and customers receive a high level of support.
You will be working closely with technicians, warehouse and purchasing teams, as well as customers, to coordinate service bookings, manage enquiries and keep day-to-day operations running smoothly.
Key Responsibilities:
- Coordinate and schedule planned and urgent service calls for technicians.
- Act as the first point of contact for customer service enquiries.
- Manage spare parts allocation, stock availability and related administration.
- Process customer invoices accurately and on time.
- Liaise with technicians, purchasing, warehouse and internal teams to ensure service requirements are met.
- Maintain accurate records and follow up on outstanding service requests.
- Assist with identifying and escalating equipment faults and service issues.
- General customer service and administration.
About You:
- Previous experience in service administration, scheduling, coordination or customer service.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent communication skills and a customer-focused approach.
- High attention to detail, particularly when managing parts, orders and documentation.
- Experience using large ERP systems.
- Experience within equipment servicing, automotive dealerships, trade services or spare parts would be highly regarded, although candidates with strong customer service and administration backgrounds are also encouraged to apply.
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