At a Glance
- Tasks: Manage import shipments and build strong customer relationships in a dynamic freight forwarding environment.
- Company: Stable Australian-owned International Freight Forwarder with over 20 years of experience.
- Benefits: Supportive team, growth opportunities, onsite parking, and a tight-knit work culture.
- Other info: Must have local experience and full working rights in Australia.
- Why this job: Join a growing company and make an impact in international logistics.
- Qualifications: 2+ years in import freight forwarding and excellent customer service skills.
The predicted salary is between 54000 - 66000 $ per year.
Import Operations & Customer Service - International Freight Forwarding
A stable Australian owned International Freight Forwarder with 20+ years in the market is seeking a seasoned Import Operations / Customer Service Specialist to service Import LCL/FCL/Airfreight customers.
Located in MEL HO @ Tullamarine.
ABOUT THE ROLE
- Handle FCL / LCL / Airfreight import shipments from PO Placement and management through to delivery and billing.
- Manage customer accounts and build client relationships
- Ensure Customer satisfaction through effective and efficient responses to customer enquiries, issues, and concerns as well as develop new opportunities in different trade lanes, services.
- Explore additional customer needs/ opportunities and maintain SOPs at all times.
- Ensure all customer details are maintained and kept up to date.
- Assist with some export operations
ABOUT YOU
- 2+ years Import local Freight Forwarder experience
- 1+ years experience with Cargowise1
- Strong attention to detail
- Understanding of export operations
- Excellent communication and computer skills
- Adaptable
- Excellent Customer Service skills
- Relationship building skills.
- Ability to work independently and as part of a team.
WHAT'S IN IT FOR YOU
- Supportive team and management
- Opportunities to grow
- Work for a stable and growing forwarder
- Small tight knit team
- Onsite parking
- Australian owned business
- Best in class ERP
To qualify for this role you must have current local experience within International Freight Forwarding, have full working rights in Australia and undergo a Police Check!
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Import Operations & Customer Service in Melbourne employer: Stone Freight Solutions
Join a well-established Australian owned International Freight Forwarder with over 30 years of experience, where you will be part of a supportive team that values employee retention and offers opportunities for growth, including the potential to advance to Operations Supervisor. Located in Taren Point, this role provides a competitive salary, work-from-home possibilities, and free onsite parking, making it an attractive workplace for those seeking a rewarding career in international freight forwarding.
