Home Specialist in Melbourne

The Opportunity – Join us in shaping a better future for people, communities, and the planet. We're looking for a relationship-focused Home Specialist who combines exceptional customer-facing skills with an understanding of residential building and the homebuyer journey.

What You'll Do

• Guide customers from the completion of the sales process through design selections, construction, settlement, handover, and their transition into community life.
• Become a trusted point of contact for homebuyers by understanding what matters to each customer, providing clear and timely information, and making the building journey feel personal, organised, and seamless.
• Work closely with Sales, Builder partners, Project, Development, Marketing, and Community teams.
• Facilitate site visits, customer events, and home handovers.
• Maintain accurate customer records, manage expectations, resolve concerns, and support settlement forecasts through considered risk management.

This is an opportunity to join Stockland’s established Halcyon Communities business and contribute to a strong pipeline of communities, homes, and shared amenities. Customers can experience the community through a varied program of events, information sessions, and opportunities to connect with current homeowners before moving into their new home.

About You

• You understand residential building and are naturally comfortable working with people, knowing how to listen carefully, understand individual priorities, and build trust over time.
• You can combine empathy with commercial judgement, maintaining a high standard of customer care while following established processes and managing risk appropriately.
• You are motivated by quality customer outcomes rather than high volume transactions.
• You enjoy working at a considered pace, taking ownership of the details and supporting customers through an important life decision.

Experience & Skills That Count

• Customer-facing experience within land lease communities, lifestyle communities, residential construction, new home building, or a related built form environment.
• A practical understanding of the residential building journey, including plans, design and colour selections, customer changes, construction milestones, settlement, and handover.
• Strong relationship and communication skills, with the ability to understand customer needs, manage expectations, and resolve concerns calmly and professionally.
• Demonstrated organisation and attention to detail, including the accurate management of customer approvals, correspondence, workflows, and deadlines.
• Confidence using customer relationship management systems such as Salesforce, with the ability to work collaboratively across Sales, Construction, Development, and Community teams.

The Right Mindset

• Customer focused: You take the time to understand what is important to each customer and create an experience they will confidently recommend.
• Considered and accountable: You show sound judgement, follow established processes, and balance customer needs with commercial, compliance, and risk requirements.
• Collaborative: You build trusted relationships across teams and take shared ownership of a seamless customer journey.

The Stockland Proposition

We're a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We're committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.