At a Glance
- Tasks: Be the friendly face at our Customer Care desk, delivering exceptional service.
- Company: Join Stockland, a community-focused company shaping better experiences.
- Benefits: Permanent part-time role with flexible shifts and a supportive team.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Create memorable customer experiences in a vibrant shopping centre.
- Qualifications: Experience in customer service and strong communication skills.
The Opportunity - Join us in shaping a better future for people, communities, and the planet.
Create communities full of energy, soul, and life.
We're Looking For
A passionate Customer Care Officer to be the welcoming face of our Stockland shopping centre, delivering exceptional service and creating memorable customer experiences.
Based in Burleigh Heads, this is a permanent part -time opportunity working each Friday from 9.00am to 5.00pm with the opportunity to pick up additional ad-hoc shifts covering sick leave and annual leave.
What You'll Do
- Be the first point of contact at the Customer Care desk, delivering friendly and solutions focused support
- Support the Centre Management team with initiatives, activations and marketing campaigns
- Manage customer enquiries & feedback with professionalism and care.
- Build strong relationships with retailers, contractors and internal teams
- Contribute to a welcoming, safe and community focused retail environment
About You
You're passionate about creating exceptional customer experiences and take pride in being the friendly face people remember.
You thrive in fast paced; people focused environments and enjoy building genuine connections with a diverse range of customers and stakeholders.
Experience & Skills That Count
- Previous experience in a customer service or front facing role
- Strong communication skills and confidence dealing with a variety of customer needs
- Solid organisational and administrative capability
- Ability to manage feedback and resolve issues with professionalism
- Experience working collaboratively with teams and stakeholders
- The Right Mindset
- Proactive and solutions focused approach
- Team oriented with a positive and adaptable attitude
- Passionate about community and customer experience
- The Stockland Proposition
We're a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves.
We're committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.
If you need adjustments during the recruitment process, just let us know.
Customer Care Officer employer: Stockland
Stockland is an exceptional employer, offering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to flexible work arrangements and a diverse portfolio of projects, employees have the opportunity to make a meaningful impact in the community while enjoying competitive remuneration and comprehensive benefits. Join us in Melbourne, where your expertise as a Landscape Project Manager will contribute to enhancing the beauty and functionality of our public spaces.
