Classification: Troubleshooting and Technical
Employment type: Full time
SENIOR TECHNICAL SUPPORT OFFICER
Stiebel Eltron (Aust) Pty Ltd
Location: Port Melbourne, Melbourne VIC
STIEBEL ELTRON is a premium German manufacturer leading the way in sustainable hot water and heating solutions. As we continue to grow our commercial centralised plant install base across Australia, we're looking for a skilled, motivated electrical technician to join our NSW team. This is a field-based role commissioning and servicing high-performance hot water heat pump systems — backed by strong internal support and trusted by trade professionals.
About STIEBEL ELTRON
Founded in 1924, STIEBEL ELTRON has been shaping the future of energy-efficient home comfort for over a century. We've led the global heat pump market for more than 50 years and are proudly marking 30 years in Australia in 2025.
With premium products in hot water, hydronic heating and ventilation, we're the brand of choice for customers who expect quality. Our collaborative, close-knit team culture supports work/life balance, long-term career growth, and doing things right the first time.
Opportunity
An opportunity has arisen for a motivated Senior Technical support / service coordinator to join our team in Port Melbourne.
What you’ll do
- Answering technical question on heat pump concerns
- Remote diagnosis of both commercial and domestic heat pump faults
- Trend analysis
- Guiding equipment installations over the phone
- Processing work orders and general customer service support
- Tracking and maintaining service agreement scheduling
- Liaising with partners and supporting partner programs
- Multiple disciplines in team environment
What you’ll bring
- Excellent communication skills
- Ability to easily convey technical information
- Trend analysis experience highly regarded
- Positive can-do attitude
- Strong organisational skills
- Attention to detail
What we offer
- A global brand with engineering pedigree and local stability
- Growing commercial sector with long-term opportunity
- Company vehicle, tools, uniform, and training provided
- Full-time permanent role with strong team support
- Friendly culture where your work is respected and valued
- Highly diverse role engaging multiple disciplines
This is an exceptional opportunity for the right person to join a growing company and industry.
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Senior Technical Support Officer in Melbourne employer: Stiebel Eltron (Aust) Pty Ltd
At STIEBEL ELTRON, we pride ourselves on being an exceptional employer that champions a modern and inclusive work culture. Our commitment to employee growth is evident through ongoing training and career advancement opportunities, alongside true workplace flexibility that caters to diverse work-life needs. Join our ACT Sales Team and be part of a forward-thinking company dedicated to innovation in energy-efficient solutions, where your contributions will help shape the future of sustainable living.
Contact Details:
Stiebel Eltron (Aust) Pty Ltd Recruitment Team
