This is a busy front-desk role within a well-established podiatry clinic and would suit someone who is confident managing multiple tasks, enjoys working with people and takes pride in providing excellent patient service. The regular roster for this position is Thursday and Friday, 8:00am–5:00pm.
Key responsibilities
- Greeting patients and providing friendly, professional customer service
- Answering phones and managing appointments
- Processing incoming and outgoing correspondence
- Responding to patient enquiries and following matters through as required
- Patient billing, payments and cash handling
- Processing referrals
- Scanning and filing medical correspondence accurately
- Liaising with patients, practitioners and other healthcare providers
- General reception and administrative duties
About you
- Has a strong customer-service focus
- Is reliable, organised and has a strong work ethic
- Is confident using computers and learning practice-management systems
- Can manage their time effectively in a busy environment
- Can work independently and use initiative, while also being a team player
- Is friendly, positive and professional
- Is well presented
- Understands the importance of patient confidentiality
- Can build rapport with patients and practitioners
- Is available and willing to work additional Monday–Wednesday shifts when required for sick and holiday cover
- Previous experience in medical reception, front-desk administration and HICAPS would be highly regarded
About us
Step Ahead Podiatry is a friendly, established podiatry clinic with a small team.
Junior Administrator - No Experience Needed
Receptionist in Rockingham employer: Step Ahead Podiatry
Step Ahead Podiatry is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those passionate about patient care. With a focus on employee growth, we offer ongoing training and development opportunities, ensuring our team members thrive in their roles. Located in a vibrant community, our clinic fosters a culture of teamwork and respect, providing unique advantages such as flexible scheduling and a commitment to work-life balance.
