Administration and Customer Service Officer in Gold Coast

Over the past 25+ years, Stenhouse Lifting & Safety Solutions has grown from a humble family business into a leading provider of lifting solutions. In 2024, Stenhouse Lifting joined forces with Swedish industrial group, Axel Johnson International, becoming part of the Lifting Solutions Group. With a strong foundation and a clear vision for continued growth, we are seeking an Administration and Customer Service Officer to join our Team.

The Role

• Handle inbound customer inquiries via phone, email, and in person.
• Create work orders for new sales and process workshop jobs and quotations through to invoicing.
• Check inspection and testing certificates for accuracy before they're sent to clients.
• Send customers completion emails with invoices and relevant certificates.
• Maintain records in our ERP system.
• Collaborate with the sales and workshop teams to ensure customer orders are fulfilled accurately.
• Process stock for sales orders and place supplier orders within your authority.
• Manage mail, office supplies, and document management.
• Help improve office administration processes.
• General administrative and customer service related tasks that help to maintain customer satisfaction and support the branch.

The Ideal Candidate

• You have experience in administration, customer service, or a similar role. (Experience in industrial equipment or industrial service business would be advantageous.)
• Confidence using computers and Microsoft 365 suite, and ideally experience with CRM or ERP software.
• Strong organisational skills.
• Clear written and verbal communication skills, including by phone, and accurate data-entry skills.
• Good problem-solving skills and experience managing customer expectations.
• The right to work in Australia on a full-time, permanent basis.

You do:

• Take pride in the accuracy of your documentation, your responsive phone service, your timely job processing and your reliable follow-through.
• Prioritise and manage competing tasks and work calmly and effectively during busy periods.
• Provide customer service in an ethical and positive manner.

You are:

• Adept at learning new information, grasping new concepts quickly, and applying learned knowledge effectively.
• Adaptable and able to find solutions– you know how to make things happen.
• Far-sighted – understanding the impact of your actions and acting to prevent future issues.
• Good to work with – considerate, professional, helpful, and enjoy being part of a cooperative team.

Why Join us?

• A Business Built on Good People – We have strong values and a supportive, down-to-earth team who genuinely care about our team and customers.
• Career Progression – With national reach and global connections, and a focus on training and development, the opportunities for growth are real.
• Competitive Remuneration – we respect your contribution and believe in paying you fairly for your hard work.
• Innovative Environment – We value fresh ideas, problem-solvers and forward-thinkers.
• Work/Life Balance – Because your wellbeing matters as much as your output - we believe good people do great work when they're looked after.
• Industry Reputation – Be part of a respected group, trusted across Australia.