At a Glance
- Tasks: Be the friendly face for clients, guiding them through their onboarding journey.
- Company: Join Stellar Recruitment, a dynamic team in Brisbane with a supportive culture.
- Benefits: Enjoy a permanent role, flexible work options, and full training.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference by helping clients while developing your skills.
- Qualifications: No experience needed; just bring your enthusiasm and organisational skills.
The predicted salary is between 49500 - 60500 $ per year.
- Stellar Recruitment AU and NZ - Brisbane QLD
- Full time
- No experience required
- Hybrid
- 3d ago , from Stellar Recruitment AU and NZ
We're looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.
The role
You'll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.
There's no cold calling. You'll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.
- Respond to new client enquiries
- Explain services and answer questions
- Follow up referrals, documentation and service agreements
- Keep clients moving efficiently through the onboarding process
- Coordinate appointments and support therapist scheduling
- Maintain accurate information across Hub Spot and other systems
- Manage multiple priorities in a busy environment
- Customer Service Officer
- Hawthorne | Permanent
We're looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.
The role
You'll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.
There's no cold calling. You'll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.
- Respond to new client enquiries
- Explain services and answer questions
- Follow up referrals, documentation and service agreements
- Keep clients moving efficiently through the onboarding process
- Coordinate appointments and support therapist scheduling
- Maintain accurate information across Hub Spot and other systems
- Manage multiple priorities in a busy environment
About you
We're open on background and happy to train the right person.
You might already work in customer service or administration, or come from a fast-paced retail or hospitality environment.
You’ll be
- Efficient and highly organised
- Confident and personable with clients
- Quick to learn new systems
- Strong across written and verbal communication
- Proactive with follow-up
- Comfortable working at pace and switching between priorities
- A genuine team player who is happy to jump in and support others
What's on offer
- Permanent opportunity with an immediate start
- Full-time preferred, however a four-day week could be considered for the right person
- Office-based initially, with the opportunity to work from home 1-2 days per week once established
- Full training and support provided
- Join a collaborative, fast-paced team.
- #J-18808-Ljbffr
Customer Service Officer employer: Stellar Recruitment AU and NZ
Harmony is an exceptional employer, offering a dynamic work environment at CSA Mine in Cobar, NSW, where you can play a pivotal role in shaping HR strategies for a diverse workforce. With a strong focus on employee wellbeing, professional development, and a commitment to safety and inclusion, Harmony provides unique opportunities for growth within a leading international mining company. Enjoy the benefits of a competitive bonus scheme and access to health facilities, all while contributing to the expansion of Australia's copper and gold sectors.
Contact Details:
Stellar Recruitment AU and NZ Recruitment Team
