- 3+ years of experience working in a Managed Service Environment.
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
Applicants must be an Australian Citizen or Australian Permanent Resident. This role is not available to candidates working in Australia on a temporary visa, and visa sponsorship is not available.
This is a fully onsite position. Working from home or hybrid working arrangements are not available as part of this role.
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