At a Glance
- Tasks: Be the friendly face of our company, helping customers with orders and queries.
- Company: Join a 2026 AFR BOSS Best Places to Work Gold Winner.
- Benefits: Enjoy paid parental leave, health cover discounts, and employee discounts.
- Other info: Dynamic environment with career progression opportunities across Australia.
- Why this job: Make a real impact in a supportive team while growing your skills.
- Qualifications: Customer service experience and a positive attitude are key.
The predicted salary is between 19.8 - 24.2 $ per hour.
Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Steelforce business. Reporting to the Customer Service Supervisor and based at our Toowoomba site, you will be the first point of contact for our customers, providing exceptional service across the trade counter, phone and email channels. This is a hands-on role where you’ll help customers, process orders and keep things running smoothly in the office.
What you will be doing:
- Answering calls, emails, and helping walk-in customers
- Doing quotes, orders, and cash sales
- Working with the team to get orders out on time
- Basic admin and keeping things organised
This is a full-time Permanent role working Mon-Fri 8:00am-4:30pm.
You will be rewarded with:
- Exposure to a broad and varied role with opportunities to expand your skills
- Career progression pathways across a national business, including internal transfer and relocation opportunities
- Stable full-time position with a collaborative and inclusive team environment
Primary Benefits:
- Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
- Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
- Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
What you will bring:
- Customer service or sales experience
- Experience within an admin environment will be highly regarded
- Good communication and a positive attitude
- Someone reliable who takes initiative
- Comfortable using a computer (training provided)
- Experience with systems like SAP is a plus
- Worked with steel, roofing or fittings before? Even better
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry:
- Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
- Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
- Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us: Steelforce supplies Australian-made structural steel, merchant bar, pipe and tube through branches in major cities nationwide. We deliver consistent quality and dependable supply, supporting construction, manufacturing and infrastructure projects across Australia. Steelforce is a brand of InfraBuild.
Customer Service Representative employer: Steelforce
Steelforce is an exceptional employer located in Toowoomba, offering a vibrant work culture where teamwork and collaboration are at the forefront. Employees benefit from a supportive environment that encourages professional growth and development, alongside a structured work schedule that promotes work-life balance. Joining our team means being part of a company that values its people and strives for excellence in customer service.
