Steel-Line Garage Doors, part of the BX Bunka Australia group of companies, is the largest manufacturer or garage doors in Australia, a trusted Australian brand that has been making Australian garage doors for over 40 years. Steel-Line offer a range of high quality residential, commercial and industrial products to the Australian market. A national company with branches across Australia, Steel-Line have over 450 employees who pride themselves on superior service and delivery of innovative and quality solutions for their customers
About the opportunity:
Steel Line Garage Doors is seeking an experienced Technical Support officer based at our Brisbane office.
About your role:
The scope of the duties and responsibilities of the Technical Support Officer include but are not limited to the following:
- Handle inquiries to meet service level requirements by providing technical support to customers, employees and managers in all branches nationally
- Interpret and relay technical instructions
- Create a database to maintain and refer to
- Have a good phone manner, being courteous and polite
- Provide updates and training on new products as they are launched
- Monitor quality control
- Assist with product development and provide information on new technology
Who are we looking for?
To be Considered for this Role you must have:
- Requires strong technical/product knowledge of the garage door industry including motors, remotes and accessories.
- Problem solving skills and setting of priorities
- Effective communication, both verbal and written
- Accuracy and attention to detail
- Knowledge of Excel and Word
- They must work in a team and be confident
- They must be sensitive to the customers' needs and requirements
Technical Support Officer in Brisbane employer: Steel-Line Garage Doors
Steel-Line Garage Doors is an exceptional employer located in Darra, Queensland, offering a dynamic work environment where leadership and teamwork are highly valued. As a Warehouse Group Leader, you will benefit from comprehensive professional development opportunities, a strong commitment to health and safety, and a culture that encourages continuous improvement and innovation. Join us to be part of a supportive team that recognises your contributions and prioritises your wellbeing while delivering top-quality products and services.
