Insurance Claims Coordinator

When disaster strikes, we don’t wait — we move. Fast. We’re the team people rely on in their toughest moments, delivering smart, innovative restoration solutions that protect what matters most and help rebuild lives, piece by piece.

Steamatic is Australia’s longest-established and largest restoration provider, with 39 locations nationwide and continuing to grow. Right now, we’re looking for a dynamic Claims Coordinator to join our Operations team, based in Gillman, someone ready to be at the heart of the action.

Who our HERO's are...

You’re not just looking for a job — you are looking for a career and to make an impact. Our people bring energy, curiosity, and a drive to learn. They thrive on variety, think on their feet, and take pride in delivering outstanding service when it matters most. If you’ve got a can-do attitude, a growth mindset, and a genuine passion for helping customers through challenging situations, you’ll fit right in.

Why this role stands out

• Be the engine behind fast, high-quality insurance restoration outcomes.
• This role sits at the centre of our Operations, responsible for driving accuracy, speed, cost control, and customer confidence / experience.
• Own the process end-to-end – from claim lodgement to job completion.
• High-impact role – support customers through challenging situations.
• Fast-paced & dynamic – every day brings new challenges and priorities.

What you’ll be doing

• You’ll be the central hub connecting clients, insurers, and field teams—keeping everything moving efficiently and professionally.
• Coordinate insurance claims and jobs from start to finish.
• Schedule technicians, subcontractors, and equipment for maximum efficiency.
• Liaise with insurers, assessors, clients, and internal teams.
• Monitor job progress, follow up actions, and keep everything on track.
• Prepare quotes, reports, and documentation to insurer requirements.
• Manage invoicing and maintain accurate job data across systems.

What success looks like

• Claims processed accurately and on time.
• Schedules running smoothly and efficiently.
• Strong customer satisfaction and communication.
• SLAs / KPIs consistently met or exceeded.
• High-quality data, reporting, and documentation.

What you bring

• Experience in claims coordination, scheduling, logistics, or service environments.
• Strong organisation skills with the ability to juggle competing priorities.
• High attention to detail and accuracy.
• Confident communicator who can build relationships at all levels.
• Calm under pressure, especially in urgent or emergency situations.

Who you are

• Customer-focused and solutions-driven.
• Proactive, adaptable, and quick to problem-solve.
• A team player who steps in where needed.
• Accountable and takes ownership.
• Resilient in a fast-moving, reactive environment.
• Comfortable and proficient working with strict KPI’s.

The environment

• Office-based role within a small but growing team with heaps of career potential.
• Variety, autonomy, coordination and communication.
• Occasional need to support urgent or after-hours response during major events.

Why join us – It’s a Career not a Job!

You’ll be part of a supportive, high-performing team that plays a critical role in helping people recover from property damage and loss. If you thrive on organisation, problem-solving, and making things happen—this is your opportunity. Join a team that truly knows that individually we are good, but together we are brilliant.

If the cape fits……Then please apply, we’d love to learn more about you.

You must be an Australian citizen or have unrestricted Australian working rights to apply for this role. Successful candidates must complete National Police Clearance check and driving history report. Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.