Senior Residential Services Officer in Ballarat

Select how often (in days) to receive an alert:

Job Category: Finance / Payroll

Employment Type: Permanent Full Time

Standard Weekly Hours: 22

Requisition ID: 3293

$39.18 per hour (HS3)

About the Role

Grampians Health is seeking an experienced and motivated Senior Residential Services Admissions & Finance Officer to join our Finance - Aged Care team. This role is pivotal in ensuring a smooth, person‐centred, and compliant admission experience for residents entering our Residential Aged Care services across all Grampians Health sites. This role can be based at any of our campuses!

This is an excellent opportunity for someone with strong admissions experience, high‐level organisational skills, and a commitment to supporting residents and families during significant life transitions.

Key Responsibilities

• Provide respectful, timely, and clear guidance to residents and families throughout the Residential Aged Care admission process.
• Ensure all admissions comply with relevant aged care legislation, funding requirements, organisational policies, and quality standards.
• Maintain accurate and timely processing of admission documentation across multiple sites.
• Assist with end‐of‐month financial reconciliations and documentation management.
• Contribute to continuous improvement, audit readiness, and quality initiatives.
• Promote and model Grampians Health values: Compassion, Respect, Accountability, Collaboration, Innovation.

Skills & Experience

• Certificate IV or higher inHealth Administration, Business, Aged Care, or related field, or equivalent experience in admissions.
• Strong understanding of Aged Care Quality Standards, My Aged Care pathways, ACAS/ACAT assessments, privacy and consent requirements.
• Demonstrated experience in end‐to‐end admissions within residential aged care or a comparable setting.
• Excellent stakeholder engagement skills across clinical, non‐clinical, and external services.
• Experience with waitlist management, bed allocation, and high‐volume coordination.
• High proficiency with administrative and clinical systems, including Microsoft 365.

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Job applications close: 26 August 2026.

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.