At a Glance
- Tasks: Manage customer requests, process orders, and coordinate deliveries with a focus on service excellence.
- Company: A leading healthcare service provider dedicated to making a difference.
- Benefits: Competitive pay, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced role with the chance to help vulnerable clients and build meaningful relationships.
- Why this job: Join a dynamic team where your organisational skills can shine and make a real impact.
- Qualifications: Experience in administration or customer service, strong attention to detail, and excellent communication skills.
The predicted salary is between 45000 - 55000 $ per year.
This is a hands-on, process-driven role with a substantial administrative workload and a strong customer service focus. Much of your day will involve working across computer systems to process equipment requests, enter and update information, book deliveries and collections, allocate equipment, prepare invoices and follow up outstanding orders. You will communicate regularly with clients, families, carers, allied health professionals, drivers and technicians, ensuring requests are actioned accurately and everyone is kept informed. An empathetic approach and the ability to build trust are essential. This role suits an experienced administrator who enjoys a consistently busy working day and takes pride in getting things done. You will need strong keyboard skills, excellent attention to detail and the ability to maintain accuracy while managing interruptions, deadlines and changing priorities.
Key responsibilities:
- Entering and processing equipment orders, delivery requests and collections
- Scheduling deliveries, installations and collections across Victoria
- Preparing and updating daily driver and technician schedules
- Allocating equipment to orders and updating equipment tracking records
- Preparing invoices and checking order details for accuracy
- Confirming availability, access requirements and job details with clients, drivers and technicians
- Responding to enquiries and providing updates on delivery and collection times
- Recording delivery progress, completed jobs and client communications
- Resolving scheduling conflicts and following up outstanding tasks
- Following established procedures, company policies and health and safety requirements
What we’re looking for:
- Experience in an administration, customer service or dispatch role, ideally within healthcare or a similar service-based industry
- Strong keyboard and computer skills, with confidence processing a high volume of orders, data entry and administrative tasks
- A methodical, process-driven approach with strong attention to detail and accuracy
- Strong organisational skills and the ability to manage competing priorities and deadlines
- Clear, professional written and verbal communication skills
- An empathetic and understanding approach, with the ability to build trust and positive relationships with clients, families, carers and allied health professionals
- Patience and sensitivity when assisting vulnerable clients, ensuring they feel heard, respected and supported
- Confidence using scheduling, dispatch or inventory management systems, or the ability to learn new systems quickly
Experienced Customer Service Administrator in Melbourne employer: Statewide Home Health Care
Statewide Home Health Care is an exceptional employer that prioritises the well-being of both its employees and clients. Located in Moorabbin, the company fosters a supportive work culture where reliability and attention to detail are highly valued, offering opportunities for professional growth and development in the healthcare sector. With a focus on meaningful work, employees can take pride in making a positive impact in the lives of those they serve across Melbourne, Geelong, and the Bellarine Peninsula.
Contact Details:
Statewide Home Health Care Recruitment Team
