At a Glance
- Tasks: Manage customer enquiries and approvals while ensuring compliance with regulations.
- Company: Join WaterNSW, a key player in sustainable water management.
- Benefits: Enjoy flexible working, competitive salary, and generous parental leave.
- Other info: Hybrid work model with a focus on safety and inclusivity.
- Why this job: Make a meaningful impact on communities and contribute to a sustainable future.
- Qualifications: Diploma or degree in relevant field and experience in regulated environments.
The predicted salary is between 112408 - 112408 $ per year.
WaterNSW is seeking an experienced Water Regulation Specialist (Full-Time, Permanent) to join our Customer Assessments & Approvals team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. In this role, you will be at the centre of managing high‑risk customer enquiries, assessment and approval requests, and complaints with confidence and expertise.
Beyond your technical capability, you’ll act as a trusted mentor within the Water Regulation team, supporting and coaching colleagues to build capability and consistency across the function. You’ll help ensure WaterNSW delivers accurate, timely and consistent assessment and approval services, all while maintaining strict compliance with legislative and regulatory requirements. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. This role is ideal for someone who thrives in complexity, values collaboration, and is motivated by making a meaningful impact on customers, communities, and regulatory integrity.
Location: Grafton is the preferred location for the role, however we are also considering having the preferred candidate to be based in our Dubbo or Narrabri office.
Our Perks and Benefits:
- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise Agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Corporate wear allowance
- Professional development and educational assistance
- Access to remote area benefit packaging – based on work location
- Salary starting from $112,408 base + super
- And so much more!
What you’ll do:
- Review and process complex licence, dealing & approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies & procedures.
- Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
- Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
- Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
- Ensure objections are managed effectively to ensure compliance with regulatory requirements.
What we are looking for:
- Diploma or degree in relevant discipline, or relevant equivalent industry experience
- Extensive experience working within a regulated environment to process customer applications
- Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace
- Excellent customer service skills & experience to respond to customer enquiries and resolving customer conflict in an appropriate manner
- Willing to travel around NSW and has a current NSW Drivers License
- Desirable: Mapping and geospatial experience
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals. When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.
Our commitment & culture:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone.
Who we are:
WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW. We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au.
Please note applications for this position will close on Thursday 30th April 2026, 5.00pm. You must have full work rights in Australia to qualify for all positions at WaterNSW. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
Water Regulation Specialist – Dubbo Or Narrabri employer: State Water Corporation
WaterNSW is an exceptional employer that prioritises employee well-being and professional growth, offering flexible working arrangements, generous parental leave, and a commitment to safety and collaboration. Located in the picturesque Southern NSW region, employees have the unique opportunity to engage with local communities while contributing to vital water management projects that ensure sustainability for future generations. With a strong focus on diversity and inclusion, WaterNSW fosters a supportive work culture where every voice is valued, making it an ideal place for those seeking meaningful and rewarding careers.
