At a Glance
- Tasks: Lead production management and ensure application stability through monitoring and automation.
- Company: Join a global leader in financial services with a commitment to innovation.
- Benefits: Flexible work-life support, inclusive development opportunities, and vibrant employee networks.
- Other info: Be part of a collaborative team driving operational efficiency and service quality.
- Why this job: Make a real impact in a critical role that shapes business operations and client service.
- Qualifications: 10+ years in financial services with strong problem-solving and communication skills.
The predicted salary is between 76500 - 93500 $ per year.
Application, Infrastructure & Service Management, VP
Global Technology Services (GTS)group in Australia is currentlyseeking amotivatedand technical professional at Vice President (VP) level to support production systems with demonstrable hands-on experience supporting critical applications whilst facing off to senior business stakeholders effectively.
- The successful candidate would have a strong understanding of transaction / trading system architecture.
- Possess a highly collaborative mindset, actively building close relationships with the APAC business units, global delivery and other technology teams.
- Demonstrable ability to run day-to-day operations while simultaneously shaping leadership culture and strategic direction.
- Ability to translate technology issues to clear business impact.
- Able to articulate business and regulatory requirements into actionable technical outcomes.
- Hands on skills with troubleshooting, automating and creating useful application monitoring.
- Why this role is important to us
You will bepart of the Production Management Leadership team and covering Middle Office L2 supportwithin Australia, which is a critical role that ensure application stability through effective monitoring and automation.
Our team's responsiveness and ownership contribute significantly to business operation success and client service delivery.
- What you will be responsible for
- Represent as the production management lead in Australia during local senior management meetings where key metrics for stability related to Australian clients are presented to business heads including the Australia business Country Head.
- Ensure stable operation and continuous improvement of critical business applications while acting as the hands-on person to resolve the issues related to the applications you support, or the liaison between business users, other application support teams, and external vendors.
- Identify opportunities for automation, process optimization, and service improvements to enhance operational efficiency and reduce manual effort using scripting or RPA.
- Engage with users and app owners to resolve service-related queries
- Develop and update SOPs and runbooks based on L2/L3 insights.
- Engage with business users and vendors to resolve issues and share service updates.
- Collaborate with Level 3 teams for permanent fixes and RCA documentation.
Participate in Problem Management activities and identify opportunities for permanent fixes to recurring issues.
- Resolve escalated and assigned incidents, perform RCA for complex or recurring issues. Maintain and leverage the Known Error Database (KEDB)
- Review incident root cause analyses (RCA), track corrective actions, and work with support teams to ensure proper issue resolution and prevention of recurrence.
- Manage stakeholder communication for service status, incidents and changes, including business users, external vendors and other applications support by other L2 teams.
Support onboarding of new applications and operational readiness activities.
- Support application releases, infrastructure changes, and project implementations by validating operational readiness and support requirements.
- What we value
- Strong sense of ownership and accountability.
- Ability to solve problems in a structured manner.
- Effective communication and collaboration skills.
- Prior experience in investment banking or in a Fin Tech role.
- Prior experience working with cloud technologies.
- Continuous learning mindset and willingness to grow.
- Service Management and SRE exposure with a desire to improve operational efficiency and service quality.
Education & Preferred Qualifications
- 10+ years of experience in financial services, operations, application support, technology services, or related functions.
- Understanding of business operations and experience using business-critical applications to support client service delivery.
- Ability to investigate issues, identify solutions, and collaborate effectively with business users, technology teams, and external stakeholders.
- Strong communication, organizational, and stakeholder management skills.
- Hands on UNIX, SQL and Middleware support experience.
- Monitoring tools and exposure to Dynatrace, Splunk, Grafana
- Fluent in English (both verbal and written)
Who we are looking for
Global Technology Services (GTS)group in Australia is currentlyseeking amotivatedand technical professional at Vice President (VP) level to support production systems with demonstrable hands-on experience supporting critical applications whilst facing off to senior business stakeholders effectively.
- The successful candidate would have a strong understanding of transaction / trading system architecture.
- Possess a highly collaborative mindset, actively building close relationships with the APAC business units, global delivery and other technology teams.
- Demonstrable ability to run day-to-day operations while simultaneously shaping leadership culture and strategic direction.
- Ability to translate technology issues to clear business impact.
- Able to articulate business and regulatory requirements into actionable technical outcomes.
- Hands on skills with troubleshooting, automating and creating useful application monitoring.
- Why this role is important to us
You will bepart of the Production Management Leadership team and covering Middle Office L2 supportwithin Australia, which is a critical role that ensure application stability through effective monitoring and automation.
Our team's responsiveness and ownership contribute significantly to business operation success and client service delivery.
- What you will be responsible for
- Represent as the production management lead in Australia during local senior management meetings where key metrics for stability related to Australian clients are presented to business heads including the Australia business Country Head.
- Ensure stable operation and continuous improvement of critical business applications while acting as the hands-on person to resolve the issues related to the applications you support, or the liaison between business users, other application support teams, and external vendors.
- Identify opportunities for automation, process optimization, and service improvements to enhance operational efficiency and reduce manual effort using scripting or RPA.
- Engage with users and app owners to resolve service-related queries
- Develop and update SOPs and runbooks based on L2/L3 insights.
- Engage with business users and vendors to resolve issues and share service updates.
- Collaborate with Level 3 teams for permanent fixes and RCA documentation.
Participate in Problem Management activities and identify opportunities for permanent fixes to recurring issues.
- Resolve escalated and assigned incidents, perform RCA for complex or recurring issues. Maintain and leverage the Known Error Database (KEDB)
- Review incident root cause analyses (RCA), track corrective actions, and work with support teams to ensure proper issue resolution and prevention of recurrence.
- Manage stakeholder communication for service status, incidents and changes, including business users, external vendors and other applications support by other L2 teams.
Support onboarding of new applications and operational readiness activities.
- Support application releases, infrastructure changes, and project implementations by validating operational readiness and support requirements.
- What we value
- Strong sense of ownership and accountability.
- Ability to solve problems in a structured manner.
- Effective communication and collaboration skills.
- Prior experience in investment banking or in a Fin Tech role.
- Prior experience working with cloud technologies.
- Continuous learning mindset and willingness to grow.
- Service Management and SRE exposure with a desire to improve operational efficiency and service quality.
Education & Preferred Qualifications
- Graduate degree, preference: Computer Science / Technology
- 10+ years of experience in financial services, operations, application support, technology services, or related functions.
- Understanding of business operations and experience using business-critical applications to support client service delivery.
- Ability to investigate issues, identify solutions, and collaborate effectively with business users, technology teams, and external stakeholders.
- Strong communication, organizational, and stakeholder management skills.
- Hands on UNIX, SQL and Middleware support experience.
- Monitoring tools and exposure to Dynatrace, Splunk, Grafana
- Fluent in English (both verbal and written)
- About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
- Discover more information on jobs at State Street. com/careers
- Read our CEO Statement
- #J-18808-Ljbffr
Application, Infrastructure & Service Management, VP in Sydney employer: State Street
State Street is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. As part of the Front Office Support team, you'll enjoy flexible work-life support, paid volunteer days, and access to vibrant employee networks, all while contributing to meaningful projects in a global financial services environment. Join us to be part of a team that values your contributions and empowers you to reach your full potential.
