Branch Technical Officer in Ballarat

One (1) ongoing Grade 4 role in the Business Revenue Branch within the Business Revenue and Customer Services Division - Ballarat. Salary $100,894 plus 12% superannuation - VPS Grade 4. Based in Ballarat, with hybrid working arrangements.

What we offer: The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies. We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive. We are an equal opportunity employer that is committed to providing an inclusive, accessible, and safe working environment.

The opportunity: Branch Technical Officers (BTOs) are responsible for undertaking a variety of tasks to support the administration of various tax revenue line/s, maintain databases and support the delivery of effective and efficient customer services. BTOs are also responsible for independently investigating complex or technical customer files, providing specialist advice, and assisting in the development and implementation of operational service delivery plans to meet service and performance goals.

Reporting to a Team Leader, you will be responsible for:

• Undertaking core work tasks within the relevant revenue line or lines and update data, prepare briefs, correspondence or reports to reflect decision making.
• Providing advice to resolve complex or technical enquiries, undertake complex data and trend analysis, data modelling as well as escalated complex or technical internal or external customer issues.
• Leading/participating in and/or co-ordinating branch forums including Business Revenue Leadership Forum, Connect Days and other forums including external customer meetings.
• Leading and contributing to branch and corporate projects, procedural reviews, best practice knowledge management.
• Supporting Team, Branch and Divisional management to develop and maintain a positive culture, achieve service delivery, individual and corporate performance and quality targets and provide effective leadership in the absence of the Team Leader.

Who we are looking for: To be successful in this role, you will have:

• Leadership capabilities and the ability to co-ordinate a group or support individuals to achieve results and work cooperatively and professionally in a team environment.
• Demonstrated ability to build effective working relationships and to work collaboratively in a team environment to achieve defined objectives.
• A sound understanding of (at least) one revenue line, including proven ability to apply policies and procedures when making decisions and train others to use the policies and procedures in their decision making.
• Proven ability to show initiative, act on opportunities for improvements and take responsibility for own actions.
• Demonstrated interest in contributing to programs and initiatives that support administrative efficiency, improved customer experience and service delivery.
• Exceptional time-management skills and the ability to maintain high standards of performance while ensuring that work items are completed in a timely and accurate manner.

More information: You can find out more about this role via the position description. You can also contact Yulianna Hocking, Branch Manager, Business Revenue Branch on 0434 956 ***. If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email **********@sro.vic.gov.au. Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. This role may be subject to a probation review.