At a Glance
- Tasks: Lead public transport service delivery and manage operational issues for a reliable network.
- Company: Join a dynamic team committed to creating thriving communities in Victoria.
- Benefits: Inclusive workplace, career growth opportunities, and a focus on safety and performance.
- Other info: Flexible environment with support for diverse backgrounds and needs.
- Why this job: Make a real impact on public transport and enhance community connectivity.
- Qualifications: Experience in public transport operations and strong stakeholder management skills.
The predicted salary is between 82800 - 101200 $ per year.
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria's transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
The Manager, PT Operational Assurance leads service delivery outcomes to support a safe, integrated, efficient and reliable public transport network. The role provides strategic operational advice, manages complex issues and incidents, and works closely with operators, government agencies and other stakeholders to coordinate effective responses to disruptions and service changes. The role reviews operational and infrastructure plans, monitors operator performance and contractual compliance, and identifies opportunities for continuous improvement. It also leads incident reviews, develops performance initiatives, and prepares detailed technical reports, briefings and presentations to support senior decision-making and improve customer outcomes.
What we’re looking for
- Holds themselves and others accountable, builds engagement and develops team capability through coaching, feedback and learning opportunities.
- Translates strategy into effective projects and programs, establishing clear governance, roles, measures and processes to manage risks and deliver outcomes.
- Communicates clearly and confidently, including when handling complex, difficult or sensitive issues, and builds credibility with diverse audiences.
- Builds strong stakeholder partnerships by understanding needs, organisational context and shared priorities to achieve positive outcomes.
- Is adaptable and outcomes-focused, responding positively to changing priorities while maintaining a strong focus on community.
Qualifications and experience
You'll bring:
- Deep public transport operational knowledge, including significant experience roster and timetabling experience.
- Demonstrated stakeholder management experience across a range of transport sector stakeholders.
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager's contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.
Important information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.
Applications close at 11.59pm on Thursday, 15 October 2026.
For further information about the role, please contact Debbie Seymour, Associate Director Network Resilience.
Manager PT Operational Assurance in Melbourne employer: State Government of Victoria
V/Line is an exceptional employer that offers a dynamic and collaborative work environment, where you can make a genuine impact on the lives of Victorians through safe and reliable transport. With a strong commitment to employee growth, flexible working arrangements, and a culture that values diversity and inclusion, V/Line empowers its team members to be change makers in a rapidly evolving industry. Located at Southern Cross Station in Melbourne, this role provides unique opportunities to engage with operational teams across the network while contributing to meaningful organisational change.
Contact Details:
State Government of Victoria Recruitment Team
