The Team Manager role in Melbourne CBD and Inner Metro suburbs oversees the day-to-day operations of a Customer Care team, ensuring the efficient and consistent delivery of frontline services across multiple contact channels. The position manages workload, service quality, escalations and staff performance to meet service standards and targets.
You will lead people, foster a customer-focused culture, coach performance, monitor trends and risks from contact data, and provide timely insights to
Customer Care Team Leader — Coaching & Ops Excellence employer: State Government of Victoria, Australia
Viewbank College is an exceptional employer, offering a supportive and inclusive work environment that prioritises professional growth and collaboration among staff. Located in the vibrant City of Banyule, the College fosters a strong sense of community and respect for diversity, while providing access to outstanding facilities and resources that enhance teaching and learning experiences. With a commitment to high-quality education and a focus on student wellbeing, teachers at Viewbank College can expect meaningful engagement and opportunities to make a significant impact on students' lives.
Contact Details:
State Government of Victoria, Australia Recruitment Team
