Startek is seeking an experienced Team Leader for a not-for-profit healthcare provider. You will lead, coach and develop a team of Customer Service Representatives across Front-of-House and Back-of-House functions to deliver outstanding customer outcomes.
You will drive performance, ensure service levels and quality standards are met, and foster a positive, customer‐centric culture. The role is hybrid, with hours from 8:30am to 8:00pm, requiring flexibility to support operations.
Hybrid Contact Centre Lead: Coach High-Performing Teams in Melbourne employer: STARTEK
Startek is an exceptional employer located in the vibrant Docklands area of Melbourne, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programs and a hybrid work model, employees enjoy a balanced work-life dynamic while being part of a team that values quality and customer care. Join us to be part of a company that not only invests in your professional journey but also fosters a collaborative and engaging environment.
