At a Glance
- Tasks: Support customers with gas connections and energy service enquiries from home.
- Company: Join Startek, a global leader in customer experience management.
- Benefits: Earn $33.85/hour during training, plus ongoing coaching and a supportive team culture.
- Other info: Enjoy a casual dress code and opportunities for career growth.
- Why this job: Make a real difference by helping customers while working flexibly from home.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 33.85 - 33.85 $ per hour.
Rotating Roster: Monday to Friday 8:00am to 6:00pm
Hybrid Model work opportunity!
About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries.
What You'll Be Doing
- Supporting customers and retailers with new gas connection and energy service enquiries.
- Managing customer requests from initial enquiry through to completion.
- Coordinating appointments and outcomes with a range of internal and external stakeholders.
- Investigating enquiries and resolving issues in a timely and professional manner.
- Maintaining accurate records and case documentation.
- Working to service level commitments and quality standards.
- Delivering outstanding customer service across phone and email channels.
- Balancing multiple priorities in a fast-paced and supportive team environment.
Working in a supportive team environment, you will build strong relationships with customers and stakeholders while delivering exceptional service and helping to resolve enquiries with confidence and care.
What's in it for You?
- Casual employment with ongoing opportunities
- Training rate of $33.85 per hour during the initial four-week training period
- Monday to Friday roster, 8:00am - 6:00pm
- Hybrid work model following successful completion of training and nesting
- Four-week paid training program in our Docklands office
- Ongoing coaching and development opportunities
- Employee referral program
- Reward and recognition initiatives
- Social and supportive team culture
- Smart casual dress code
Please note: All applicants will be required to complete a National Criminal History Check (conducted by Startek). Any offer of employment will be subject to a satisfactory outcome.
What We're Looking For
- Experience in customer service, contact centre, administrative or case management environments
- Strong verbal and written communication skills
- Excellent attention to detail and a commitment to accuracy
- The ability to manage competing priorities and meet deadlines
- Sound judgement and problem-solving capability
- Confidence working with systems, processes and documented procedures
- Strong organisational and time management skills
- Resilience and professionalism when handling challenging customer interactions
- The ability to work both independently and as part of a team
- Intermediate Microsoft Office skills, particularly Word, Excel and Outlook
Highly Regarded
- Previous experience in utilities, energy, telecommunications, logistics or other service-driven industries
- Experience managing customer requests from enquiry through to resolution
- Exposure to service level agreements (SLAs), compliance requirements or regulated environments
Why Join Startek?
At Startek, we believe our people are our greatest asset. We are committed to creating a supportive workplace where employees are empowered to learn, grow and succeed. Whether you're looking to build a long-term career in customer service or take the next step in your professional journey, you'll have access to ongoing training, development and career progression opportunities.
Diversity & Inclusion
Startek is committed to fostering an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, abilities, experiences and identities.
Customer Service Consultant – Home-Office in Melbourne employer: STARTEK
Startek is an exceptional employer located in the vibrant Docklands area of Melbourne, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programs and a hybrid work model, employees enjoy a balanced work-life dynamic while being part of a team that values quality and customer care. Join us to be part of a company that not only invests in your professional journey but also fosters a collaborative and engaging environment.
