At a Glance
- Tasks: Coordinate unforgettable experiences for families and support children’s wishes with a passionate team.
- Company: Starlight Children's Foundation, dedicated to making a difference in children's lives.
- Benefits: Part-time role with flexible hours, supportive environment, and meaningful work.
- Other info: Diverse and inclusive workplace, encouraging applications from all backgrounds.
- Why this job: Make a real impact by helping families during challenging times and creating lasting memories.
- Qualifications: Experience in health services or social work, with strong relationship-building skills.
About the Role
As a Family Relationship Coordinator, you'll play a vital role in our Wishgranting Program, serving as the main point of contact for families, helping to bring wishes to life alongside a passionate and dedicated team. Building strong relationships with families and helping deliver unforgettable Starlight experiences will be your day-to-day! You'll work closely with health professionals, our Wish Experience team, and other parts of the organisation to make sure every child and young person feels seen, supported, and celebrated. From welcoming families into the program to coordinating Box Office activities and seeing the wishes through, you'll be there every step of the way. This role is a part-time (4 days a week) 12-month contract.
About you
You've worked in health, welfare or community settings and understand the importance of professional boundaries and trauma-informed care. You're someone who builds strong, respectful relationships and knows how to support families through challenging times. You're confident navigating sensitive conversations, and you bring empathy, resilience and professionalism to everything you do.
- A qualification or solid experience in health services, social work, welfare, or a related field.
- Experience working directly with families, ideally supporting children or young people.
- A strong understanding of family-centred care and how to advocate for what's best for each family.
- Confidence using systems and databases - every conversation and detail is tracked in our CRM, so being tech-savvy is key.
- A collaborative approach and willingness to work across teams to make things happen.
We seek candidates from diverse backgrounds who will bring rich experience and perspective to the team, which we know will enhance our creativity and collective intelligence. Our aim is for Starlight to reflect the broader community and we encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people with diverse abilities and those who are mature aged or just starting out in their careers. We are committed to positive employment experiences in an environment where everyone is included, respected, safe and treated fairly, so you can be your best and true self every day. If we can make accommodations to our recruitment process to better enable you to shine, please include this in your application. For more information on Starlight's commitment to Diversity, Equity & Inclusion, please visit our website. Here you will also find Starlight's vision for Reconciliation and our current Stretch Reconciliation Action Plan (RAP).
Successful applicants will undertake a Working With Children Check and a National Police Check as they join the team and throughout their Starlight career.
Family Relationship Coordinator in Sydney employer: Starlight Children's Foundation
Starlight Children's Foundation is an exceptional employer located in the heart of Sydney CBD, dedicated to making a meaningful impact on the lives of seriously ill children and their families. With a strong focus on employee wellbeing, we offer unique benefits such as Best Self leave days, flexible work options, and a commitment to mental health support, all within a collaborative and inclusive work culture. Join us to be part of a recognised Great Place to Work, where your contributions truly matter and opportunities for personal and professional growth abound.
Contact Details:
Starlight Children's Foundation Recruitment Team
