At a Glance
- Tasks: Greet guests, manage reservations, and ensure a smooth reception experience.
- Company: Ocean International Hotel, a vibrant place to work in hospitality.
- Benefits: Competitive pay, flexible hours, and a fun team environment.
- Other info: Join a dynamic team and grow your career in the hospitality industry.
- Why this job: Be the first smile our guests see and create unforgettable experiences.
- Qualifications: Customer service skills and a passion for hospitality.
The predicted salary is between 29700 - 36300 $ per year.
Ocean International Hotel is seeking a new vibrant front desk team member to greet our wonderful guests. The position involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk. Often you are the first point of contact for our guests. Having a passion for customer service and the local area is important.
Requirements from you:
- Have 1+ years previous experience in Front Office or Guest Service departments (Preferable but not essential)
- Excellent time management skills, be reliable and have a positive attitude
- Have a fantastic phone manner
- Be a customer service superstar, ensuring our guests’ experience is one to remember!
- Driven by a can-do attitude with a team approach and willingness to assist where needed
- Be able to work autonomously with a team focus, think on your feet, and quickly resolve issues
- Have a strong work ethic
- Possess the ability to work under pressure whilst maintaining a professional demeanor
- Strong communication skills, goes without saying
- A passion for hospitality and enthusiasm for working with people from all over the world
- Prior PMS Experience is a benefit
- Availability to work some evenings
We are seeking someone who goes the extra mile to provide a memorable guest experience.
Front Office Receptionist employer: Star Group Management
Hotel Pacific, as part of the esteemed Star Group, is an exceptional employer that prioritises a vibrant work culture and employee growth. Located on the stunning Gold Coast, we offer competitive benefits, ongoing training, and opportunities for career advancement in a dynamic hospitality environment, making it an ideal place for passionate individuals to thrive and make a meaningful impact.
