At STAR Community Services, we believe access to transport means access to independence, connection, and opportunity. We're seeking an organised and proactive Transport Services Officer to coordinate the day-to-day delivery of community transport services from our Cleveland office.
This is more than an administration role. You'll be at the centre of our transport operations, coordinating bookings, supporting drivers and volunteers, managing schedules, and helping ensure people across our community can access the services and supports they need.
If you're highly organised, thrive in a fast-paced environment, and enjoy making a real difference behind the scenes, we'd love to hear from you.
What You'll Be Doing
As our Transport Services Officer, you'll play a vital role in ensuring safe, reliable, and efficient transport services by:
Coordinating transport bookings and client requests
Scheduling daily transport runs and managing dispatch activities
Supporting drivers, volunteers, and transport administration staff
Responding to operational changes and resolving scheduling issues
Maintaining fleet, driver, servicing, registration, and compliance records
Preparing manifests, reports, and operational documentation
Communicating with clients, carers, staff, volunteers, and stakeholders
Contributing to continuous improvement and service quality initiatives
About You
You are someone who enjoys juggling multiple priorities, solving problems, and delivering exceptional customer service.
To be successful in this role, you will have:
Experience in administration, customer service, scheduling, rostering, transport coordination, or operational support
Strong organisational skills and attention to detail
Experience using scheduling, rostering, dispatch, or client management systems
Excellent communication and relationship-building skills
Confidence making decisions within established procedures
Strong computer skills, including Microsoft Office and database systems
A commitment to person-centred service delivery and teamwork
Experience in community transport, aged care, disability, or community services
Understanding of government-funded community service programs
Certificate III or IV in Business, Administration, Community Services, Logistics, or a related field
Why Join STAR?
Salary Packaging Benefits
Full-Time Position Based in Cleveland
Supportive and Collaborative Team Culture
Professional Development Opportunities
Meaningful Work That Makes a Difference Every Day
Opportunity to Support Older Australians and People Living with Disability
STAR Community Services is an equal-opportunity employer, celebrating diversity and fostering an inclusive work environment. We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.
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Transport Services Officer in Cleveland employer: STAR Community Services
At STAR Community Services, we pride ourselves on being an exceptional employer dedicated to empowering our team members and the older Australians we serve. Our vibrant work culture fosters collaboration, continuous improvement, and professional development, ensuring that you can thrive in your role as a Community Aged Care Program Team Leader. With flexible working arrangements, salary packaging benefits, and a commitment to respect and dignity, you'll find meaningful and rewarding employment in Cleveland, QLD, where you can truly make a difference in the community.
