At a Glance
- Tasks: Assist passengers with check-in, boarding, and baggage inquiries while providing exceptional customer service.
- Company: Join Star Aviation, a caring company working with Australia's leading airlines.
- Benefits: Enjoy career training, discounts on travel, retail, and lifestyle products.
- Other info: Fast-paced team environment with opportunities for personal growth.
- Why this job: Be the face of travel, making journeys memorable for passengers every day.
- Qualifications: Strong communication skills, problem-solving abilities, and a valid ASIC required.
The predicted salary is between 19.8 - 24.2 $ per hour.
At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual. Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers. Our values are at the heart of everything we do, and we’re excited to welcome people who share them.
How we support you:
- Ongoing career training and development through our in-house programs
- Access to discounts and benefits across travel, retail, lifestyle and more from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others
Mandatory requirement:
The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements.
As a Customer Service Officer, you’ll be the first point of contact for passengers, providing seamless check-in and boarding experiences. This role requires someone who can stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.
Your work will include:
- Assisting passengers with check-in, boarding passes, and baggage
- Providing support to passengers with special assistance needs
- Directing passengers safely to gates and boarding areas
- Handling missing baggage enquiries and basic admin tasks
- Representing the airline and Star to the highest standard
We’re looking for someone who is resilient and adaptable, with strong communication skills and a natural ability to solve problems. You’ll need to remain calm in busy situations, work well in a team, and bring a professional and empathetic approach to every interaction.
- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard
- A valid Aviation Security Identification Card (ASIC)
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, prioritise and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Proficient in report writing, in plain and clear English
Customer Service Officer in Moranbah employer: Star Aviation
At Star Aviation, we pride ourselves on being a supportive and dynamic employer located at the bustling Western Sydney Airport. Our commitment to employee growth is evident through our ongoing training programs and a culture that values individual contributions, ensuring you feel valued while working alongside Australia's leading airlines. With unique benefits like discounts on lifestyle brands and access to fitness programs, we foster a vibrant work environment where teamwork and exceptional service thrive.
