Reservations Agent in Adelaide

Join our passionate team at Stamford Hotels & Resorts, where luxury meets exceptional guest service. We are seeking an enthusiastic and detail-oriented Reservations Agent to deliver outstanding service and ensure every guest’s stay begins seamlessly from the moment they book. This is an exciting opportunity to join our team in a part-time parental leave cover position for up to 12 months.

The successful candidate will have the opportunity to make meaningful contributions to the business while gaining valuable experience within a leading five-star hotel. Subject to business requirements, operational need and individual performance, there may be the opportunity for the role to transition into an ongoing permanent position at the conclusion of the fixed-term contract.

As a Reservations Agent, you’ll be the first point of contact for guests, managing room reservations, responding to enquiries, and ensuring accurate and efficient booking processes. You’ll collaborate closely with the Front Office and Sales teams to maximise occupancy and revenue while maintaining our high service standards.

Key Responsibilities:

• Handle phone, email, and online booking enquiries professionally and promptly
• Process individual and group reservations accurately
• Liaise with internal departments to ensure smooth guest arrivals and special requests are met
• Upsell room types and packages to enhance guest experiences
• Maintain guest records and ensure data accuracy in all systems
• Support daily and monthly reporting requirements
• Oversee and support room inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
• Proactively convert inquiries into contracted business
• Meet or exceed required individual, team or organisational qualitative and quantitative performance standards
• Build rapport with both new guests and regular guests by maximising the use of the guests' history

About you:

• Minimum of 2 years proven experience in hotel reservations or front office operations, with supervisory experience.
• Familiarity with property management systems (Opera desirable).
• Excellent communication and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• Detail-oriented with strong organizational and time management skills.
• Fluent English, verbally & written.
• Experience providing prompt and efficient service including upselling skills is advantageous.
• Availability to work across a variety of shifts, including weekends and public holidays.
• Have the legal requirements to live and work unrestricted in Australia.

At Stamford Plaza Adelaide, we pride ourselves on creating a warm, inclusive, and dynamic work environment. We’re passionate about hospitality and believe in going above and beyond for both our guests and our team members. As part of our team, you’ll be surrounded by people who care, support one another, and celebrate success together. We promote open communication, continuous learning, and strong collaboration across all departments. We’re committed to developing our people and providing opportunities for growth and progression within the company.

Benefits include supplied meals during allocated rostered shifts and discounted onsite car parking. Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.