At a Glance
- Tasks: Manage client accounts and deliver exceptional service in the apparel industry.
- Company: Tailored By Stafford, a leading uniform solutions provider in Australia.
- Benefits: Hybrid work model, competitive salary, and opportunity to work with top brands.
- Other info: Enjoy a diverse role with independence and excellent career growth opportunities.
- Why this job: Join a respected company and make a real impact on client relationships.
- Qualifications: 3+ years in apparel or fashion, strong communication skills, and account management experience.
The predicted salary is between 81000 - 99000 $ per year.
About Tailored By Stafford
Tailored By Stafford designs, develops and delivers custom uniform programs for many of Australia's leading brands. Based in Collingwood, Melbourne, we partner with clients across a broad range of industries, delivering considered uniform solutions backed by quality products, practical expertise and exceptional service. Our business is built on long-term relationships, professionalism and doing things well.
About the Role
We're looking for an organised, commercially minded Account Manager to manage and support an established portfolio of clients. This role is suited to someone who relishes working independently with experience in the apparel, uniform or fashion industry who enjoys building strong relationships, delivering outstanding service and identifying opportunities to grow existing accounts. You'll work closely with clients and internal teams to ensure projects are delivered seamlessly from enquiry through to completion.
Key Responsibilities
- Build and maintain long-term client relationships.
- Deliver exceptional customer service and account support.
- Grow existing accounts and identify new business opportunities.
- Achieve sales and KPI targets.
- Coordinate client projects from enquiry to delivery.
- Conduct garment fittings and product presentations.
- Maintain accurate client information within NetSuite ERP.
- Represent Tailored By Stafford with professionalism and integrity.
About You
You’ll bring:
- 3+ years' experience in the apparel, uniform or fashion industry.
- Experience in Account Management, Customer Success or Business Development.
- Strong communication and relationship-building skills.
- Excellent organisation and attention to detail.
- Commercial understanding of pricing, costing, budgets, MOQs and timelines.
- Proficiency in Microsoft 365 (NetSuite experience is an advantage).
- The ability to work independently while contributing to a collaborative team.
Why Join Us?
- Work with some of Australia's leading brands.
- Join a respected Australian business with a strong reputation for quality and service.
- Enjoy a diverse role that combines relationship management, commercial outcomes and project delivery.
- Freedom to own the role and have independence.
- Hybrid work based in Collingwood, Melbourne (minimum 3 days on-site).
- Full-time, Monday to Friday, 8:30am–5:00pm.
If you're passionate about apparel and enjoy building lasting client relationships, we'd love to hear from you.
Account Manager in Melbourne employer: Stafford Group
At Tailored By Stafford, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters independence and collaboration. Located in the vibrant suburb of Collingwood, Melbourne, our team enjoys the flexibility of hybrid work arrangements while engaging with some of Australia's leading brands. We are committed to employee growth, providing opportunities for professional development and the chance to make a meaningful impact through strong client relationships and innovative uniform solutions.
