The St Vincent de Paul Society Queensland, including Vinnies Housing and our Vinnies Retail Stores, is committed to making a positive difference in our communities.
Through a diverse range of positions, locations and opportunities, we work towards one common cause by providing hope, support and housing solutions for Queenslanders in need.
As one of the state's largest charities, support service providers and community housing providers, we support hundreds of thousands of Queenslanders each year through issues like homelessness, poverty, family breakdown, domestic violence, financial hardship and housing insecurity.
No matter the role, each one of our team members has an important part to play in shaping a more just and compassionate society.
Why You'll Love Working with Us
Make a Real Difference – Every hour you invest contributes directly to improving lives in our community.
Be Rewarded for Your Time – Enjoy competitive hourly rates under our Enterprise Agreement, recognising the value of your skills and dedication.
Boost Your Take-Home Pay – Maximise your income with generous Not-for-Profit salary packaging benefits: up to $15,900 annually, plus an additional $2,650 for meals and entertainment.
Your Health Matters – Access comprehensive support through our Employee Assistance Program, plus exclusive Medibank health insurance discounts to help you thrive inside and outside of work.
Find Your Work Family – Join a genuinely inclusive team where you’re seen, heard, and supported.
The Role
Working within a fast-paced call centre environment, theClient Liaison Officerprovides high-quality administrative and customer service support to the Home Maintenance and Modification Program (HMMP).The HMMP is a government funded Commonwealth Home Support Program (CHSP) that provides home help to elderly people who need assistance with home maintenance and modifications to live independently at home, preventing inappropriate or premature admission to residential care.
This role is responsible formanaging client and stakeholder enquiries, coordinating service jobs, supporting contractorsandmaintaining accurate program recordsto ensure services are delivered efficiently andto providea positive client experience. The program's objective is to empower and enable our clients to participate actively in everyday life whilst maintaining their independence and remaining in their own homes.
This is a Permanent, Full-Time position (38 hours per week) based in South Brisbane.
What you'll bring
Must-Haves:
Previous experience in administration, customer service, contact centre or coordination-based roles within aged care, community services, disability, health or not-for-profit sectors
Experience in a high-volume, phone-based client-facing environment
Strong organisational and time management skills with the ability to manage multiple tasks
Confident computer skills, including MS Office and data entry systems
Strong communication skills and a professional phone manner
Empathetic, patient and respectful approach when supporting elderly and vulnerable clients
Nice to Have:
Knowledge of My Aged Care or Commonwealth Home Support Program (CHSP) services
Relevant qualifications in administration, customer service or community services
Ready to apply? Wecan’twait to hear from you.
We are committed to Safeguarding
St Vincent de Paul Society Queensland, Vinnies Housing and Vinnies Retail Stores are committed to promoting and protecting the welfare, wellbeing and human rights of all people who interact with, or are affected by, our work, particularly those who may be at risk of abuse, neglect or exploitation.
We have robust recruitment and screening processes to attract people who share our values and uphold our zero-tolerance approach to abuse,neglectand exploitation.
All employees,membersand volunteers are expected to uphold this commitment. Roles involving direct work with children or adults at risk require a valid Blue Card, which must be verified before commencement. Successful candidates will also undergo relevant background screening which includes a police check and reference checks as part of the recruitment process.Some positions may also require a pre-employment medical check.
We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islanderpeople arestrongly encouraged. To be eligible for this position you must havean appropriate visato work in Australia/New Zealand.
VisitVinnie’s careersto learn more aboutus and our vacancies!
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Client Liaison & Service Delivery Lead in Brisbane employer: St Vincent de Paul Society Queensland
At Vinnies, we pride ourselves on being more than just a workplace; we are a community dedicated to making a meaningful impact in the lives of those we serve. With a strong focus on employee well-being, we offer competitive benefits, salary packaging options, and a supportive environment that fosters growth and inclusivity. Join us in Toowoomba or Gold Coast as a Housing Regional Manager, where you will lead passionate teams in delivering exceptional housing services while contributing to a compassionate society.
Contact Details:
St Vincent de Paul Society Queensland Recruitment Team
