As a medical receptionist, you will be the first point of contact for all our patients. You will need to be well-presented, courteous and committed to providing excellent customer service. High level communication skills, the ability to show empathy to patients, and a commitment to address their concerns and work as part of a team is paramount. The clinic is open from 7:30am to 7:30pm so the candidate must be able to work these hours as part of their roster, and have flexibility where required to assist the team.
Key responsibilities
- Ensuring the highest level of quality care and service delivered to patients from the moment they arrive at the clinic
- Supporting the GP's and nurses
- Ensuring confidentiality and management of patient records
- Liaising with Medicare, TAC and other insurance companies
- Communicating professionally with doctors, nurses, other staff, and patients
- Ability to multitask and prioritise workloads, including managing a high call volume
- Ability to complete daily reception and cleaning tasks to a high standard
About you
- Minimum 1-year experience as a receptionist in a medical clinic setting (Desired)
- Experience with medical practice management software is required, with any system acceptable
- Strong, professional and polite communication skills, both written and verbal
- Positive, enthusiastic attitude and good team player, who will contribute positively to the clinic culture
- Must have full work rights
About us
Ballarto Medical Centre is a long established family medical clinic in Carrum Downs, with 12 doctors, 4 nurses and an admin team of 6.
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Medical Receptionist: Patient‑Focused Front Desk (7:30am–7:30pm) in Melbourne employer: St Maria Pty Ltd
Ballarto Medical Centre is an exceptional employer, offering a warm and supportive work environment where teamwork and patient care are at the forefront. With flexible hours and a focus on professional growth, employees can thrive in their roles while making a meaningful impact in the community. The clinic's long-standing reputation as a family practice ensures a welcoming atmosphere for both staff and patients alike.
